Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization / Edition 1

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Overview

24 Lessons to Understand and Apply Six Sigma Principles in Any Organization

Six Sigma for Managers introduces you to the fundamental concepts of Six Sigma, and provides 24 basic points you need to know to spearhead a Six Sigma program in your workplace. Carefully walking you through every phase of a successful Six Sigma initiative, from establishing metrics to sustaining excellence, this results-based handbook shows you how to manage Six Sigma to:

● Reduce defects ● Cut costs ● Set business metrics ● Plan an implementation ● Measure smart ● Monitor and maintain improvements ● Discover patterns ● Map the process ● Make the fix last ● Check hypotheses ● Know the risks ● Plan for control ● Sustain the gain

Hundreds of companies around the world have used Six Sigma to eliminate wasteful variation, enhance productivity, and create dramatic new levels of customer satisfaction. Six Sigma for Managers provides hands-on knowledge and advice to help you get started as an effective Six Sigma manager, and play a significant role in transforming your workplace culture from complacency to accomplishment.

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Product Details

  • ISBN-13: 9780071455480
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 4/1/2005
  • Series: McGraw-Hill Professional Education Series
  • Edition number: 1
  • Pages: 64
  • Sales rank: 1,291,697
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.17 (d)

Meet the Author

Greg Brue is president and CEO of Six Sigma Consultants, Inc. and has implemented Six Sigma methodologies for some of the world’s most recognized companies.

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Table of Contents

Preface
1 What is Six Sigma?
Six Sigma Defined and Explained
Essentials of the Six Sigma Methodology
Focus on Engaging People and Changing Processes
Not Just Statistics, but Cultural Changes
Six Sigma Applied
What Six Sigma Is Not
Manager's Checklist for Chapter 1
2 Why Do Six Sigma?
Money
Customer Satisfaction
Quality
Impact on Employees
Growth
Competitive Advantages
Are You and Your Company Ready?
The Correlation Between Quality and Cost
Manager's Checklist for Chapter 2
3 Setting Business Metrics
A Little Statistics
Criteria for Business Metrics
What Is the Cost of Poor Quality?
Financial Linkage of Metrics and Results
Keeping Your Process Capability
Manager's Checklist for Chapter 3
4 Implementing Six Sigma
Getting Started: The Do's
Getting Started: The Don'ts
Readying the Organization
Planning
What to Expect from Outside Consultants
Manager's Checklist for Chapter 4
5 Roles and Responsibilities
Key Players
Executive Leaders
Champions
Master Black Belt
Black Belts
Green Belts Selecting Black Belts
Manager's Checklist for Chapter 5
6 The Core of Six Sigma
The DMAIC Method
D - Define Phase
M - Measure Phase
A - Analyze Phase
I - Improve Phase
C - Control Phase
The Power and Discipline of the Sequence
Manager's Checklist for Chapter 6
7 Quick Overview of Six Sigma Tools
Management Roles
Your Tool Map
Warm-up Tools
Key Tool #1: Process Mapping
Key Tool #2: XY Matrix
Key Tool #3: Measurement Systems Analysis
Key Tool #4: Process Capability Tool
Key Tool #5: Multivariate Study
Key Tool #6: Hypothesis Testing
Key Tool #7: Failure Mode Effect Analysis
Key Tool #8: Design of Experiments
Key Tool #9: Control Plan
Manager's Checklist for Chapter 7
8 Selecting Six Sigma Projects
Project Criteria
Defect Project Selection Opportunities
Pareto Selection Method
Good vs. Bad Projects
Successful Project Characteristics
Manager's Checklist for Chapter 8
9 How to Sustain Six Sigma
Basic Infrastructure Requirements
Communication Plan
Company Culture
Signs of Success
Company Cycles
Reinforcement and Control
Manager's Checklist for Chapter 9
10 Six Sigma Proof Positive
Real Final Reports
Case Studies
Training Agendas
Job Descriptions
Design for Six Sigma
The End ... and the Beginning
Manager's Checklist for Chapter 10
Index
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