Six SIGMA for Small Business / Edition 1

Six SIGMA for Small Business / Edition 1

by Greg Brue
     
 

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ISBN-10: 1932531556

ISBN-13: 2901932531557

Pub. Date: 10/31/2005

Publisher: Entrepreneur Press

When Six Sigma pioneer Greg Brue worked on the first large-scale Six Sigma program at General Electric Co., it changed the face of business by decreasing wasted costs, improving performance and increasing profit.

Now, for the first time ever, that powerful process can be applied to your small business!

With Six Sigma for Small Business, your business will gain

Overview

When Six Sigma pioneer Greg Brue worked on the first large-scale Six Sigma program at General Electric Co., it changed the face of business by decreasing wasted costs, improving performance and increasing profit.

Now, for the first time ever, that powerful process can be applied to your small business!

With Six Sigma for Small Business, your business will gain profitability immediately. This guide will change the way you do business forever!

Product Details

ISBN-13:
2901932531557
Publisher:
Entrepreneur Press
Publication date:
10/31/2005
Edition description:
New Edition
Pages:
320

Table of Contents

Prefacexi
1What Is Six Sigma and Why Should I Care?1
Welcome to Six Sigma3
Defining Six Sigma and Starting on the Path5
The Basic Components of Six Sigma6
Common Myths About Six Sigma9
Common Concerns About Implementing Six Sigma10
Finding Your Areas of Improvement13
Summary14
2Six Sigma, Your Business, and You16
A Very Brief History of the Quality Movement18
Defining Quality for Small Business20
Six Sigma and Your Employees21
Six Sigma and Company Culture24
The Role of the Small Business Owner/Manager24
Progress Assessment26
Summary29
3Defining Key Business Metrics for Six Sigma30
Examples of Business and Process Metrics31
The Benefits of Developing Metrics33
Good vs. Bad Metrics33
Determining Relevant Business Metrics34
General Guidelines for Setting and Using Metrics35
Using Metrics to Manage36
A Little Statistics37
Curves and Straight Lines40
Using Metrics to Manage a Core Process43
Summary46
4Staffing Your Six Sigma Initiative47
Key Six Sigma Players49
Executive Leader(s)50
Champions51
Black Belts53
Master Black Belt54
Green Belts55
Project Team Members56
Key Six Sigma Players in Your Organization56
Filling Key Roles56
Training and Training Resources60
Additional Resources: Time and Money65
Moving Forward-Plan It!65
Advanced Planning Required to Launch Your Six Sigma Initiative66
Summary67
5Selecting Your Six Sigma Project68
Key Criteria for Project Selection69
The Low-Hanging vs. Rotted Fruit70
Scoping a Project72
Project Ideas72
Critical-to-Quality74
The Project Problem Statement75
The Project Objective Statement75
A Good Project76
A Bad Project77
Using Your Data: Pareto Charts77
Picking Your Project81
Summary83
6Your Six Sigma Project: The Define Phase84
Overview of the Define Phase86
Step 1Identify the Problems in Your Process87
Step 2Identify the Process Owner/Sponsor87
Step 3Begin the Project Charter88
Step 4Assemble the Project Team88
Step 5Build a RACI Chart91
Step 6Collect Customer Data92
Step 7Translate VOC into CTQs93
Step 8Develop Problem Statements100
Step 9Establish Project Metrics101
Step 10Focus on the Vital Few Factors101
Step 11Identify Necessary Resources103
Step 12Create a Project Plan103
Step 13Conduct a Phase-Gate Review104
Conclusion104
Summary of the Major Steps in the Define Phase104
7Your Six Sigma Project: The Measure Phase106
Can You Trust Your Data?108
Overview of the Measure Phase112
Steps 1 and 3Select Y's and Identify X's113
Step 2Define Performance Standards for Y's114
Step 4Validate the Measurement System for Y's and X's114
Step 5Collect New Data115
Step 6Establish Process Credibility for Creating Y116
Step 7Conduct a Phase-Gate Review123
Conclusion123
Summary of the Major Steps in the Measure Phase124
Sigma Abridged Conversion Table125
8Your Six Sigma Project: The Analyze Phase127
Overview of the Analyze Phase132
Step 1Localize the Problem133
Step 2State the Relationship You Are Trying to Establish135
Step 3Establish the Hypothesis135
Step 4Decide on Appropriate Techniques to Test the Hypothesis136
Step 5Test the Hypothesis Using the Data Collected in the Measure Phase137
Step 6Analyze the Results and Reach Conclusions138
Step 7Validate the Hypothesis139
Step 8Conduct a Phase-Gate Review140
Conclusion140
Summary of the Major Steps in the Analyze Phase140
9Your Six Sigma Project: The Improve Phase142
The Improve Phase144
Correlation Analysis146
Design of Experiments153
Overview of the Improve Phase155
Step 1Define the Problem155
Step 2Establish the Experimental Objective155
Step 3Select the Variables and Choose the Levels for the Input Variables156
Step 4Select the Experimental Design156
Step 5Run the Experiment and Collect Data158
Step 6Analyze the Data160
Step 7Draw Practical Conclusions162
Step 8Replicate or Validate the Experimental Results163
Step 9Conduct a Phase-Gate Review163
Conclusion164
Summary of the Major Steps in the Improve Phase164
10Your Six Sigma Project: The Control Phase165
The Control Phase166
Statistical Process Control (SPC)168
Overview of the Control Phase169
Step 1Select the Variable to Chart169
Step 2Select the Type of Control Chart to Use170
Step 3Determine Rational Subgroup Size and Sampling Interval/Frequency170
Step 4Determine Measurement Methods and Criteria172
Step 5Calculate the Parameters of the Control Chart172
Step 6Develop a Control Plan181
Step 7Train the People and Use the Charts183
Step 8Conduct a Phase-Gate Review187
Mistake Proofing188
Conclusion189
Summary of Major Steps in the Control Phase190
11Sustain Your Six Sigma Gains191
Taking Stock192
What Makes a Six Sigma Implementation Successful?193
Case Studies196
The Six Sigma Epilogue198
Index201

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