Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools

by D.H. Stamatis

Overview

This book focuses on the basics of the six sigma methodology. It targets on both manufacturing as well as non-manufacturing organizations and demystifies the Six Sigma methodology. The book addresses the concepts of the Six Sigma philosophy and explains the methodologies involved in it.

Product Details

ISBN-13:	9781563272929
Publisher:	Taylor & Francis
Publication date:	10/21/2003
Edition description:	New Edition
Pages:	368
Product dimensions:	7.38(w) x 9.25(h) x (d)

About the Author

Stamatis, D.H.

Table of Contents

Acknowledgments — Common Abbreviations Used in Six Sigma — Preface — Introduction — Chapter 1 Overview of Six Sigma — Chapter 2 Customer Satisfaction — Chapter 3 The DMAIC Model — Chapter 4 Common Methodologies Used in the DMAIC Model — Chapter 5 Design for Six Sigma — Chapter 6 Common Methodologies and Tools Used in the DCOV Model — Chapter 7 Roles and Responsibilities — Chapter 8 Six Sigma Applied in Non-manufacturing — Chapter 9 Training and Certification. — Chapter 10 Implementing Six Sigma — Appendices — Appendix A: Core Competencies for Six Sigma Methodology — Appendix B: Traditional Sigma (Abridged) Conversion Table — Appendix C: The Process of QFD — Appendix D: Example of Using the Quality Charts in the QFD process for Each of the Stages — Appendix E: Using Binomial and Poisson Distributors — Appendix F: Development Flow for an Automotive Organization Selected bibliography — Index — About the Author.