Six Sigma: SPC and TQM in Manufacturing and Services / Edition 1

by Geoff Tennant

Overview

This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his experience, Geoff Tennant develops a reasoned exploration of the benefits that Six Sigma offers to any organization and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis and process improvement methodologies. Aimed at quality professionals, senior management and directors, as well as practitioners and students of Six Sigma, Six Sigma: SPC and TQM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations.

Product Details

ISBN-13:	9780566083747
Publisher:	Taylor & Francis
Publication date:	01/09/2001
Pages:	160
Product dimensions:	6.88(w) x 9.69(h) x (d)

About the Author

A graduate of Imperial College, Geoff Tennant began his career as a science teacher, later gaining experience developing commercial and industrial computer systems. Recently he spent three years as a Master Black Belt for GE Capital in the role of Quality Project Manager. He is currently an independent management consultant specializing in strategy and Six Sigma.

Table of Contents

Contents: Introduction; The development of quality; What is Six Sigma? Understanding an organization; Understanding the customer; The vision and benefit of Six Sigma; Implementing Six Sigma in practice; Looking to the future; Appendices; Index.

Editorial Reviews

’The book provides an in-depth insight into this quality initiative.’ Works Management, 2001 ’A valuable tool for managers, consultants, internal and external auditors and for all who are interested in how to establish a well functioning quality management system ... In the opinion of this reviewer, Chapter Four, Understanding the customer, is a must for anyone in the quality business.’ ISO News, May/June 2001 ’This book offers straightforward, practical advice for those wishing to discover more about what a six sigma project involves ... for those wishing to find out more about six sigma and its implementation, this book hits the mark. The layout is clear with key points neatly bulleted, allowing for quick reference without unnecessary wading through chapters of text to find crucial pieces of information. The summaries at the end of each chapter reinforce the main learning points and allow the reader to get to grips with a complex subject.’ Quality World, July 2001

From the Publisher

Based on tools and techniques from long-established statistical process control (SPC) and more recently introduced total quality management (TQM), the Six Sigma quality initiative adds the ability to measure the level of quality attainment as a number. In this book, the author, who helped implement a program for GE Capitol, investigates the relationships among Six Sigma, quality, customer satisfaction, business processes, organizational structure, statistics, analysis, and process improvement methodologies. After the statistical and conceptual bases of the program are outlined, practical steps for implementation are presented and explained. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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