The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches / Edition 1

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Overview

The Skilled Facilitator Fieldbook

Since it was first published in 1994, Roger Schwarz's The Skilled Facilitator has become a landmark book in the field. It is a classic work for consultants, facilitators, managers, leaders, trainers, and coaches—anyone whose role is to guide groups toward realizing their creative and problem-solving potential.

The Skilled Facilitator Fieldbook is based on the same proven principles outlined in Schwarz's groundbreaking book. The Skilled Facilitator Fieldbook is the next-step resource that offers consultants, facilitators, managers, leaders, trainers, and coaches the tools, exercises, models, and stories that will help them develop sound responses to a wide range of challenging situations. The book spans the full scope of the successful Skilled Facilitator approach and includes information on how to get started and guidance for integrating the approach within existing organizational structures and processes.

With contributions from some of the field's most thoughtful practitioners, this book is filled with suggestions, exercises, and examples for creating effective relationships, teams, and organizations. It includes tips, tools, and model interventions that you can use in any role. Step by step, the book provides practical guidance for introducing the ground rules and guidelines for engaging in deep-level interventions. In addition, The Skilled Facilitator Fieldbook contains helpful worksheets and templates.

Praise for The Skilled Facilitator Fieldbook

"This is one of the best field books I have ever read. The advice is derived from sound research and theory, and it is crafted in a clear-cut, concrete, detailed, and highly useful way. It focuses on the important everyday skills of practice, including some of the most difficult issues that challenge the user."
—Chris Argyris, James Bryant Conant Professor of Education and Organizational Behavior, emeritus, Harvard University; author, Reasons and Rationalizations: The Limits of Organizational Knowledge

"Roger Schwarz and his coauthors are meticulous in their guidance for facilitators, consultants, coaches, and leaders everywhere. They dissect our encounters with each other and help us recognize what works, what doesn't, and what we might do about it. This is a book to return to again and again."
—Geoff Bellman, author, The Consultant's Calling and Your Signature Path

"Anyone who strives to lead more effectively will find this book a treasure trove of tips and tools. Whether you're an executive or small team leader, a parent or a politician, The Skilled Facilitator Fieldbook will be the reference you reach for to increase your capacity to lead."
—Karen Thomas-Smith, global training and development director, SAS

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What People Are Saying

From the Publisher
"This is one of the best field books I have ever read. The advice is derived from sound research and theory, and it is crafted in a clear-cut, concrete, detailed, and highly useful way. It focuses on the important everyday skills of practice, including some of the most difficult issues that challenge the user."
--Chris Argyris, James Bryant Conant Professor of Education and Organizational Behavior, emeritus, Harvard University; author, Reasons and Rationalizations: The Limits of Organizational Knowledge

"Roger Schwarz and his coauthors are meticulous in their guidance for facilitators, consultants, coaches, and leaders everywhere. They dissect our encounters with each other and help us recognize what works, what doesn’t, and what we might do about it. This is a book to return to again and again."
--Geoff Bellman, author, The Consultant’s Calling and Your Signature Path

"Anyone who strives to lead more effectively will find this book a treasure trove of tips and tools. Whether you’re an executive or small team leader, a parent or a politician, The Skilled Facilitator Fieldbook will be the reference you reach for to increase your capacity to lead."
--Karen Thomas-Smith, global training and development director, SAS

"This book provides the tools, techniques, and actual experience to truly practice shared leadership. Roger Schwarz and his colleagues provide not only the theory but the practical, hands-on experience required to develop high performance teams."
--Jay Hennig, vice president, Moog, Inc.

"Although I consider myself already familiar with Roger’s Skilled Facilitator approach, I was amazed at the breadth and depth this Fieldbook provides. It is a compelling resource for anyone interested in building his or her facilitative capabilities."
--Sandy Schuman, University of Albany, SUNY; editor, The IAF Handbook of Group Facilitation; and moderator, the Electronic Discussion on Group Facilitation

"The Skilled Facilitator Fieldbook is a must have for anyone serving as a third party intervener, coach, consultant or a manager with a desire to develop people and groups."
--Thomas P. Zgambo, corporate ombudsman, Coca-Cola Enterprises Inc.

"The Skilled Facilitator Fieldbook truly provides the reader with an understandable ‘root cause’ perspective on why people interact the way they do and the means to create change. It goes way beyond the ‘memorize these rules’ approach advocated by many practitioners."
--Sid Terry, director organization development, NA Manufacturing, Kraft Foods

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Product Details

  • ISBN-13: 9780787964948
  • Publisher: Wiley
  • Publication date: 4/8/2005
  • Series: Jossey-Bass Business and Management Ser.
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 576
  • Sales rank: 504,216
  • Product dimensions: 7.97 (w) x 9.31 (h) x 1.47 (d)

Table of Contents

1 The skilled facilitator approach 3
2 The group effectiveness model 15
3 Using facilitative skills in different roles 27
4 Understanding what guides your behavior 33
5 Ground rules for effective groups 61
6 The diagnosis-intervention cycle 69
7 Thinking and acting systemically 75
8 Contracting with groups 89
9 Jointly designing the purpose and process for a conversation 103
10 Process designs 107
11 Basic facilitation : what can be accomplished? : what cannot? 115
12 Do the math : creating a realistic agenda 119
13 Beginning meetings : introductions and guidelines for working together 125
14 Introducing the ground rules and principles in your own words 131
15 Using the group effectiveness model 135
16 Helping group members focus on interests rather than positions 145
17 Developing shared vision and values 149
18 Helping groups clarify roles and expectations 159
19 Using the skilled facilitator approach to strengthen work groups and teams 171
20 Using the ground rules in e-mail 181
21 Ways to practice the ground rules 189
22 Some tips for diagnosing at the speed of conversation 195
23 Opening lines 201
24 Reducing the skilled facilitator jargon 207
25 Now what do I do? : using improve to improve your facilitation 211
26 Ground rules without the mutual learning model are like houses without foundations 217
27 Writing and analyzing a left-hand column case 235
28 Holding risky conversations 249
29 Exploring your contributions to problems 255
30 Moving toward difficulty 261
31 Responding to silence and interruptions and enabling members to talk to each other 269
32 Raising issues in or out of the group 273
33 Finding your voice 279
34 Being a mutual learner in a unilaterally controlling world 287
35 Introducing the skilled facilitator approach at work : pitfalls and successes 293
36 Bringing it all back home, or open mouth, insert foot 299
37 A carp in the land of koi 305
38 Daily challenges of a facilitative leader 309
39 Learning to live our philosophy 315
40 Helping a team understand the system they created 323
41 "I can't use this approach unless my boss does" 331
42 How to stop contributing to your boss's and your own ineffectiveness 335
43 Developmental facilitation 339
44 Guidelines for theory-in-use interventions 349
45 Introducing the core values and ground rules 361
46 From learning to lead to leading to learn 367
47 Reflections of a somewhat facilitative leader 377
48 Integrating the skilled facilitator approach with organizational policies and procedures 383
49 360-degree feedback and the skilled facilitator approach 391
50 Implementing a 360-degree feedback system 403
51 Do surveys provide valid information for organizational change? 409
52 Using the skilled facilitator approach in different and multiple cultures 413
53 The drama triangle : a unilateral control program for helping others 421
54 Using creative and survival cycles to see and shift mental models 433
55 The skilled facilitator approach and the Myers-Briggs type indicator 437
56 Applying the skilled facilitator approach to a systems thinking analysis 447
57 The facilitative coach 457
58 Becoming a facilitative trainer 479
59 Being a facilitative consultant 495
60 Using the skilled facilitator approach as a parent 505
61 Running for office in a unilaterally controlling world 511
62 Using the facilitative leader approach in public office 515
Afterword : some important lessons 521
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