The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches / Edition 2by Roger Schwarz
Pub. Date: 07/28/2002
THE SKILLED FACILITATOR
NEW AND REVISED EDITION
When it was published in 1994, Roger Schwarz's The Skilled Facilitator earned widespread critical acclaim and became a landmark in the field. The book is a classic work for consultants, facilitators, managers, leaders, trainers, and coachesanyone whose role is to guide groups toward/i>/b>… See more details below
THE SKILLED FACILITATOR
NEW AND REVISED EDITION
When it was published in 1994, Roger Schwarz's The Skilled Facilitator earned widespread critical acclaim and became a landmark in the field. The book is a classic work for consultants, facilitators, managers, leaders, trainers, and coachesanyone whose role is to guide groups toward realizing their creative and problem-solving potential.
This thoroughly revised edition provides the essential materials for facilitators and includes simple but effective ground rules for group interaction. Filled with illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.
Based on Schwarz's practical experience working in the field and the feedback he has received in his dynamic workshops, this revised edition is easier to use and much more accessible. Grounded in the latest thinking on teams, organization development, and facilitation, this new edition
- Takes a more conversational approach
- Offers a clear analysis of the Skilled Facilitator approach, based on a set of core values, assumptions, and principles
- Defines the five facilitative rolesfacilitator, leader, coach, consultant, and trainer
- Shows how groups can act inconsistently with ground rules and what to do to intervene
- Describes the theories that guide a facilitator's actions
The Skilled Facilitator also includes practical advice on how to work with outside consultants and how to facilitate groups within one's own organization, along with a groundbreaking section on facilitative leadership.
Table of Contents
Preface to the Revised Edition.
PART ONE: HOW FACILITATION HELPS GROUPS.
1. The Skilled Facilitator Approach.
2. What Makes Work Groups Effective?
3. The Facilitator and Other Facilitative Roles.
PART TWO: DIAGNOSING BEHAVIOR IN GROUPS.
4. Understanding the Theories That Guide Our Actions.
5. Ground Rules for Effective Groups.
6. Diagnosing Behaviors That Enhance or Hinder Group Effectiveness.
PART THREE: INTERVENING IN GROUPS.
7. Deciding Whether, How, and Why to Intervene.
8. How to Intervene.
9. Using the Ground Rules to Intervene.
10. Using the Skilled Facilitator Approach with Other Processes.
11. Beginning and Ending Meetings.
12. Dealing with Emotions.
PART FOUR: AGREEING TO WORK TOGETHER.
13. Contracting: Deciding Whether and How to Work Together.
14. Working with Another Facilitator.
PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION.
15. Serving as Facilitator in Your Own Organization.
16. The Facilitative Leader.
Resource A: Current and Previous Ground Rules.
Resource B: Sample Planning Meeting Letter.
Resource C: Guidelines for Developing an Effective Contract.
Resource D: Sample Agreement for Basic Facilitation.
Resource E: Sample Agreement for Developmental Facilitation.
Resource F: Guidelines for Using Experiential Exercises and Self-Knowledge Instruments.
Resource G: Questions for Cofacilitators.
Resource H: Guidelines for Contracting with Your Manager.
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Most Helpful Customer Reviews
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Organizational psychologist Roger Schwarz understands people. He knows how they think, why they act as they do and how to encourage them to engage more productively as a group. He uses these insights to direct you through a series of meaningful, detailed steps you can utilize to run more effective and productive meetings. Schwarz illustrates these steps with numerous charts and highlights most lessons with a generous number of realistic dialogues. To help you become a better facilitator, he explains how to establish meeting ground rules and handle challenging participants. He also shares tips on how to set up the room, how to start and conclude each meeting, and how to engage participants in evaluating a meeting. Most important, he encourages you to look honestly at your thoughts and actions to improve your facilitation techniques. The book is sometimes repetitive and perhaps overly rich in psychological jargon, but getAbstract finds that it contains valuable wisdom that will help any facilitator become more effective.