Smile: Sell More with Amazing Customer Service-The Essential 60-Minute Crash Course

by Kirt Manecke

Overview

WINNER OF 8 AWARDS!
Need an easy, affordable way to train your staff and/or yourself? Get the book Neiman Marcus, BancorpSouth, and others use for training. This 60-minute crash course in customer service and sales is your solution. Instantly delight customers and dramatically increase sales or donations! Perfect for nonprofits and fundraising training too. Packed with invaluable tips and advice, Smile's simple, practical approach will help you sell more, starting today. A quick, 60-minute read, it could easily be the best one-hour gift you ever give yourself or your employees. You can read straight through or consult the Table of Contents to find the tips you most need to work on.

LET SMILE BE YOUR TRAINER!
If you're using this book to train new employees or current staff, choose one or two concepts to practice each day or each week – it's easy to implement! Don't have a training program or training manual? Let Smile be your trainer! Create profitable, lifelong customers in 60 minutes or less! Featured in STORES Magazine by the National Retail Federation.

PERFECT FOR THE CLASSROOM
A Mom's Choice Awards® Gold Winner honoring excellence in family-friendly products, and a Teachers' Choice Award winner, Smile is perfect for young people in high school and college. Smile teaches kids valuable people skills. Young people can use the book to help prepare for a job, or to get a head start in their career. Ideal for business and entrepreneurial classes, DECA, VEI, school to work, customer service and marketing courses, retail stores, special education, and more. Also used by teachers and administrators for professional development.

Product Details

BN ID:	2940015948219
Publisher:	Solid Press, LLC
Publication date:	01/25/2013
Sold by:	Barnes & Noble
Format:	eBook
Pages:	106
File size:	1 MB

About the Author

Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A proven "natural" salesman, Kirt helps companies build lasting, profitable relationships with clients through strategic marketing and expert customer service.

Kirt wrote SMILE to promote and teach the simple premise that good service is good business - that if you treat your customers well, you will be rewarded in return. A crash course - it's quick and easy to implement.

Kirt Manecke's passion for customer service and sales began years ago, when he co-founded an award-winning start-up - a specialty retail business in Michigan. Having worked at other businesses during college, Kirt wanted his own company to be different and better; to train its employees in ways that would result in more sales and profits, and it worked!

Kirt is a strong proponent of buying local to create thriving downtowns. He shares his passion for land conservation and animal welfare through volunteer work.

Editorial Reviews

I work in a sales role at a national non-profit, and was really struggling. Smile: Sell More offered a step by step guide to my job, even though I'm not selling a tangible product. The tips are transferable and they are presented in a straight to the point and easy to apply/process format. Manecke is honest when he says "the essential 60-minute crash course." Because the short time commitment and the usefulness of the information, I recommend this book to anyone in a sales position.

Amazon,.com - Liz Rivard

I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not "professional" fund raisers or PR people -- we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.

However, everyone in a customer service position should read Smile! Every story I have ever told about receiving great customer ser

Amazon.com - Thomas Montgomery

I read Smile before turning it over to other staff members within my organization. I asked them to review the book and provide me with their feedback. All of the members that read the book agreed that it was a quick read that was understandable and the concepts useful. It was agreed by the staff that anyone within the organization that has interface with our customers would be required to read the book. Moreover, our organization will be using this book as the foundation to develop a new custome

Amazon.com - Richard S

I really like how Kirt breaks it all down into simple language. If you are a sales person or own your own business then this book is a must. After each chapter you can utilize the key points right away. The customer is king may still be true but today people want an experience, a reason to buy. You can use the phrases like a script especially when engaging your customer or if selling is not ingrained In your DNA. This book is a working tool for any sales person or business owner. What a GEM.

Amazon.com - Elaine Sterling

I really like how Kirt breaks it all down into simple language. If you are a sales person or own your own business then this book is a must. After each chapter you can utilize the key points right away. The customer is king may still be true but today people want an experience, a reason to buy. You can use the phrases like a script especially when engaging your customer or if selling is not ingrained In your DNA. This book is a working tool for any sales person or business owner. What a GEM.

Amazon.com - J. Keller