Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies

Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies

by Connie M. White
     
 

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Written to teach emergency personnel how to effectively utilize social media and Web 2.0 technologies in emergency planning, preparedness, and response, this book covers the do's and don'ts of social media when dealing with emergency situations. It explains how government organizations, non-governmental organizations, volunteer, and private emergency agencies can

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Overview

Written to teach emergency personnel how to effectively utilize social media and Web 2.0 technologies in emergency planning, preparedness, and response, this book covers the do's and don'ts of social media when dealing with emergency situations. It explains how government organizations, non-governmental organizations, volunteer, and private emergency agencies can utilize this outlet for a variety of purposes, each chapter providing an example of a high-profile individual, organization, or agency that utilizes the transformative power of social media. The book also includes exercises so readers can better understand its various uses.

Editorial Reviews

From the Publisher
"There are gems throughout the book. The exercises at the end of each chapter are valuable if this book is used as a text (strong recommendation from the experience of several courses in EM and homeland security) in a course on crisis communication or emergency management or by an agency as a self-assessment of implementation. One of the strongest parts of this book is the input from field practitioners. I offer to you a book to be read and not to become another bookshelf dust target."
—Dean Larson, Ph.D., CEM, in IAEM Bulletin

"This book offers a unique look into the world of emergency management through the prism of social media. To achieve this perspective, the author infused her work with contributions from more than a dozen professionals in emergency management and information technology. The result is a comprehensive guided tour … would benefit managers or directors in the safety, security, or emergency management field who are looking to venture into the world of social media."
Security Management Magazine

Product Details

ISBN-13:
9781439853498
Publisher:
Taylor & Francis
Publication date:
10/11/2011
Edition description:
New Edition
Pages:
329
Product dimensions:
6.10(w) x 9.40(h) x 1.00(d)

What People are saying about this

From the Publisher
"There are gems throughout the book. The exercises at the end of each chapter are valuable if this book is used as a text (strong recommendation from the experience of several courses in EM and homeland security) in a course on crisis communication or emergency management or by an agency as a self-assessment of implementation. One of the strongest parts of this book is the input from field practitioners. I offer to you a book to be read and not to become another bookshelf dust target."
—Dean Larson, Ph.D., CEM, in IAEM Bulletin

"This book offers a unique look into the world of emergency management through the prism of social media. To achieve this perspective, the author infused her work with contributions from more than a dozen professionals in emergency management and information technology. The result is a comprehensive guided tour … would benefit managers or directors in the safety, security, or emergency management field who are looking to venture into the world of social media."
Security Management Magazine

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Meet the Author

Connie White earned her PhD in Information Systems from the College of Computing Sciences at the New Jersey Institute of Technology. Dr. White is a Research Fellow in the Crisis Communications Research Project, School of Media Arts, Columbia College Chicago, Illinois. She is also the director of Information Technology Solutions for Emergency Management (ITSFEM), an education and consultation firm. She has published work in the Journal of Emergency Management (JEM), The International Association of Emergency Manager’s Bulletin (IAEM), and the International Journal for Information Systems for Crisis Response and Management (IJISCRA M).

Her current work explores how collaborative applications, social media, Free and Open Source Systems, and Web 2.0 technologies can be leveraged together to support the decision-making needs of crisis managers. Another research focus is in using spatial-temporal geographical information systems and social media to help provide information on the outer rural areas that have the least amount of connectivity through crisis mapping. Other research efforts explore using virtual worlds, such as Second Life, as a teaching tool for practitioners. Her dissertation, A Dynamic Delphi System to Support Decision Making by Large Groups of Crisis Management Experts, focused on the creation of a crisis management system that is used by large groups dispersed geographically where decisions must be made under uncertainty and among domain driven subgroups. The end result of this effort produced an application contributed to the Sahana Disaster Management System, Eden, a free and open source system created in response to the Asian tsunami (which has been used all over the world), most recently in the Haiti earthquake response, and the floods of Pakistan. Her research interests include social media, decision making, scales, Sahana, Thurstone’s law of comparative judgment, artificial intelligence, and emergency management. Her homepage is http://sites.google.com/site/conniemwhite/

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