Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #FAIL

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #FAIL

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by Ann Marie van den Hurk
     
 

Plan, Prepare, React, and Get Ahead Of Any Crisis—In Real Time!

 

Your business or organization will face a crisis. That’s a fact. Here’s another: Thanks to social media, crises happen more often and accelerate out of control faster—much faster.

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Overview

Plan, Prepare, React, and Get Ahead Of Any Crisis—In Real Time!

 

Your business or organization will face a crisis. That’s a fact. Here’s another: Thanks to social media, crises happen more often and accelerate out of control faster—much faster.

So...what’s your crisis communications plan?

Don’t have one? Let’s fix that. Now. This book gives you a crisis communications blueprint that’s fast, flexible, realistic, complete, and doable.

You’ll learn how to successfully defend yourself using the same social tools others are using against you. You’ll see what works (and doesn’t). You’ll learn from folks who’ve been there and lived to talk about it: leaders who’ve been forced to execute their own crisis plans in the most brutally tough situations.

When that crisis comes, you’ll own this book. You’ll be ready. You’ll survive. You will win.

 

• Understand the radically new dynamics of today’s crises • Anticipate what might happen, so you can get ahead of any crisis • Establish crisis response roles, teams, and notification/activation processes • Use free and low-cost services to monitor online chatter for signs of trouble • Respond in real time, before your crisis escalates • Calibrate your response to the realities of what’s happening • Effectively integrate social media best practices throughout your response • Avoid the disastrous mistakes panicked organizations often make • Regain control of your organization’s identity across the web

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Product Details

ISBN-13:
9780133353891
Publisher:
Pearson Education
Publication date:
04/09/2013
Series:
Que Biz-Tech
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
160
File size:
9 MB

Meet the Author

Ann Marie van den Hurk, owner of Mind the Gap Public Relations, is an award winning PRSA-accredited hybrid counselor bridging the gap between traditional PR and social media. She has over a decade of intensive experience assisting businesses and non-profits in leading on sensitive issues, crisis communications, reputation management, and navigating Web 2.0/PR 2.0. Her business column for the Lexington (KY) Herald-Leader focuses on business PR, marketing, and social media. Van den Hurk previously served as VP, Communications and Advocacy for the Girl Scouts of the Chesapeake Bay Council.

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