The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees

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Overview


As a leader, it's your job to extract maximum talent, energy, knowledge, and innovation from your customers and employees. But how?

In The Social Organization, two of Gartner's lead analysts strongly advocate exploiting social technology. The authors share insights from their study of successes and failures at more than four hundred organizations that have used social technologies to foster—and capitalize on—customers’ and employees’ ...

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The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees

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Overview


As a leader, it's your job to extract maximum talent, energy, knowledge, and innovation from your customers and employees. But how?

In The Social Organization, two of Gartner's lead analysts strongly advocate exploiting social technology. The authors share insights from their study of successes and failures at more than four hundred organizations that have used social technologies to foster—and capitalize on—customers’ and employees’ collective efforts.

But the new social technology landscape isn’t about the technology. It’s about building communities, fostering new ways of collaborating, and guiding these efforts to achieve a purpose. To that end, the authors identify the core disciplines managers must master to translate community collaboration into otherwise impossible results:

• Vision: defining a compelling vision of progress toward a highly collaborative organization.
• Strategy: taking community collaboration from risky and random success to measurable business value.
• Purpose: rallying people around a clear purpose, not just providing technology.
• Launch: creating a collaborative environment and gaining adoption.
• Guide: participating in and influencing communities without stifling collaboration.
• Adapt: responding creatively to change in order to better support community collaboration.

The Social Organization highlights the benefits and challenges of using social technology to tap the power of people, revealing what managers must do to make collaboration a source of enduring competitive advantage.

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Editorial Reviews

From the Publisher

“If you are planning to launch a collaboration initiative, have a quick read of this book to make sure you have thought through everything you need to do and get it right first time.” — BCS, the Chartered Institute of IT

“The book includes useful examples of companies that have transformed themselves into “social organisations.” — CPO Agenda

“Shows how to turn ad hoc collaboration into a disciplined strategy to achieve key business goals.” — Engineering and Technology

One of the best books to help your team is The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees. It covers the best ideas for managing employees and customers through social media. Authors Anthony Bradley and Mark P. McDonald, group vice presidents at Gartner Research, crafted a thoughtful book.” – Small Business Trends

"Bradley and McDonald practically present the process of becoming a social organization where employees, customers, suppliers, and all other stakeholders are direct participants in the creation of value." – T+D magazine, The American Society Society for Training & Development (ASTD)

Featured on the CIO Insight 2011 Fall Reading List.

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Product Details

  • ISBN-13: 9781422172360
  • Publisher: Harvard Business Review Press
  • Publication date: 10/18/2011
  • Pages: 272
  • Sales rank: 1,433,017
  • Product dimensions: 9.44 (w) x 6.46 (h) x 0.93 (d)

Meet the Author


Anthony J. Bradley is a group vice president in Gartner Research. His responsibilities include advising clients on the enterprise employment of social media and social software solutions. Mark P. McDonald is a group vice president and head of research in Gartner Executive Programs, working with executives on the business application of information technology.
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