Learn models to maximize group effectiveness online
Avoid fragmentation and polarization in social and business networks
Strengthen relationships to build online unification and consensus
The internet was built for data transfer, yet we have long been trying to use it as a substitute for face-to-face interaction – with catastrophic results. Online business and social networks have been plagued by flaming (unregulated emotional outbursts), major misunderstandings, lack of cohesion, poor decision making, and loss of functionality. This is because emotional connection is vital for effective communication. Yet the channels for sending and receiving emotion are absent from the basic framework of virtual exchanges. In this dialogue, renowned internet theorist Clay Shirky describes how online groups function best, how the internet can be utilized to improve our society, and how social intelligence is changing the face of group interaction online.
Clay Shirky is an adjunct professor in NYU's graduate Interactive Telecommunications Program. He teaches social and technological network topology - how networks shape culture and vice-versa. Mr. Shirky is a consultant on the rise of decentralized technologies like peer-to-peer, web services, and wireless networks that provide alternatives to the current infrastructure on the Web.
Daniel Goleman, PhD covered the brain and behavioral sciences at the New York Times for twelve years. He is co-founder of the Collaborative for Academic, Social and Emotional Learning, and co-directs the Consortium for Research on Emotional Intelligence in Organizations. His books include Emotional Intelligence, Primal Leadership, Destructive Emotions, and Social Intelligence: The New Science of Human Relationships.