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Sorry, Sorry, Sorry: The Case for Good Apologies
Effektivnaya kommunikaciya – eto, bessporno, odin iz klyuchevyh navykov dlya dostizheniya uspekha. No kak chasto vy stalkivaetes' s tem, chto dialog vnezapno zahodit v tupik iz-za neponimaniya ili obidy, zakryvaya puti k dal'neyshemu obshcheniyu? V zhizni chasten'ko ne hvataet horoshih izvineniy – i ne vazhno, prosyat proshcheniya vy ili u vas. Na rabote i doma, na ulice i v krugu druzey – vy vezde smozhete povernut' situaciyu v svoyu pol'zu, prosto nauchivshis' pravil'no izvinyat'sya i prinimat' izvineniya. Avtory etoy knigi Mardzhori Ingall i S'yuzan MakKarti uzhe mnogo let analiziruyut izvineniya v novostyah, politike i zhizni obychnyh lyudey, poetomu znayut o nih bukval'no vsyo (i dazhe nemnogo bol'she). I esli vy hot' raz prihodili v beshenstvo, slysha vmesto izvineniy ocherednoe «Ty nepravil'no menya ponyal», «Nu, sorri, ya ne znal, chto ty takaya chuvstvitel'naya» ili «Da ty sam vsegda...», to eta kniga – tochno dlya vas, kak, vprochem, i dlya vashih obidchikov.
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Sorry, Sorry, Sorry: The Case for Good Apologies
Effektivnaya kommunikaciya – eto, bessporno, odin iz klyuchevyh navykov dlya dostizheniya uspekha. No kak chasto vy stalkivaetes' s tem, chto dialog vnezapno zahodit v tupik iz-za neponimaniya ili obidy, zakryvaya puti k dal'neyshemu obshcheniyu? V zhizni chasten'ko ne hvataet horoshih izvineniy – i ne vazhno, prosyat proshcheniya vy ili u vas. Na rabote i doma, na ulice i v krugu druzey – vy vezde smozhete povernut' situaciyu v svoyu pol'zu, prosto nauchivshis' pravil'no izvinyat'sya i prinimat' izvineniya. Avtory etoy knigi Mardzhori Ingall i S'yuzan MakKarti uzhe mnogo let analiziruyut izvineniya v novostyah, politike i zhizni obychnyh lyudey, poetomu znayut o nih bukval'no vsyo (i dazhe nemnogo bol'she). I esli vy hot' raz prihodili v beshenstvo, slysha vmesto izvineniy ocherednoe «Ty nepravil'no menya ponyal», «Nu, sorri, ya ne znal, chto ty takaya chuvstvitel'naya» ili «Da ty sam vsegda...», to eta kniga – tochno dlya vas, kak, vprochem, i dlya vashih obidchikov.
Effektivnaya kommunikaciya – eto, bessporno, odin iz klyuchevyh navykov dlya dostizheniya uspekha. No kak chasto vy stalkivaetes' s tem, chto dialog vnezapno zahodit v tupik iz-za neponimaniya ili obidy, zakryvaya puti k dal'neyshemu obshcheniyu? V zhizni chasten'ko ne hvataet horoshih izvineniy – i ne vazhno, prosyat proshcheniya vy ili u vas. Na rabote i doma, na ulice i v krugu druzey – vy vezde smozhete povernut' situaciyu v svoyu pol'zu, prosto nauchivshis' pravil'no izvinyat'sya i prinimat' izvineniya. Avtory etoy knigi Mardzhori Ingall i S'yuzan MakKarti uzhe mnogo let analiziruyut izvineniya v novostyah, politike i zhizni obychnyh lyudey, poetomu znayut o nih bukval'no vsyo (i dazhe nemnogo bol'she). I esli vy hot' raz prihodili v beshenstvo, slysha vmesto izvineniy ocherednoe «Ty nepravil'no menya ponyal», «Nu, sorri, ya ne znal, chto ty takaya chuvstvitel'naya» ili «Da ty sam vsegda...», to eta kniga – tochno dlya vas, kak, vprochem, i dlya vashih obidchikov.
Marjorie Ingall, who goes by “Snarly” on SorryWatch.com, is the author of Mamaleh Knows Best: What Jewish Mothers Do to Raise Creative, Empathetic,Independent Children and The Field Guide to NorthAmerican Males, and is the coauthor of Hungry, with plus-size model Crystal Renn. A former columnist for Tablet magazine and the Forward, she is a frequent contributor to The New York Times Book Review and has also written for New York magazine, Town & Country, Ms., Glamour, Self, Elle, and Sassy (yes, that one). She lives in New York City.
Susan McCarthy, who goes by “Sumac” on SorryWatch.com, is the coauthor (with Jeffrey Moussaieff Masson) of the international bestseller When Elephants Weep: The Emotional Lives of Animals, which has been translated into twenty-one languages. She’s also the author of Becoming a Tiger: How Baby Animals Learn to Live in the Wild. Publications she’s written for include Parade, TheGuardian, WIRED, Smithsonian magazine, Outside, and Salon. Her work has been anthologized in The Best American Science Writing and in Mirth of a Nation: The Best Contemporary Humor. She lives in San Francisco.
