Sources of Power: How People Make Decisions

Sources of Power: How People Make Decisions

by Gary Klein
     
 

Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is

See more details below

Overview

Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision making approach, which views people as inherently skilled and experienced. It documents human strengths and capabilities that so far have been downplayed or ignored.

Since 1985, Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situations.
Sources of Power is based on observations of humans acting under such real-life constraints as time pressure, high stakes, personal responsibility,
and shifting conditions. The professionals studied include firefighters, critical care nurses, pilots, nuclear power plant operators, battle planners, and chess masters. Each chapter builds on key incidents and examples to make the description of the methodology and phenomena more vivid. In addition to providing information that can be used by professionals in management, psychology, engineering, and other fields, the book presents an overview of the research approach of naturalistic decision making and expands our knowledge of the strengths people bring to difficult tasks.

The MIT Press

Read More

Product Details

ISBN-13:
9780262611466
Publisher:
MIT Press
Publication date:
02/26/1999
Edition description:
Reprint
Pages:
352
Sales rank:
82,854
Product dimensions:
6.00(w) x 9.00(h) x 0.56(d)
Age Range:
18 Years

Table of Contents

Examples
Figures
Tables
Acknowledgments
1Chronicling the Strengths Used in Making Difficult Decisions1
2Learning from the Firefighters7
3The Recognition-Primed Decision Model15
4The Power of Intuition31
5The Power of Mental Simulation45
6The Vincennes Shootdown75
7Mental Simulation and Decision Making89
8The Power to Spot Leverage Points111
9Nonlinear Aspects of Problem Solving121
10The Power to See the Invisible147
11The Power of Stories177
12The Power of Metaphors and Analogues197
13The Power to Read Minds215
14The Power of the Team Mind233
15The Power of Rational Analysis and the Problem of Hyperrationality259
16Why Good People Make Poor Decisions271
17Conclusions285
Notes295
References309
Index323

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >