The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

( 5 )

Overview

Management lessons from the world's most profitable airline

Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executivesThe Southwest Airlines Way explains how Southwest's relationship-based...

See more details below
Available through our Marketplace sellers.
Other sellers (Hardcover)
  • All (16) from $3.99   
  • New (3) from $13.55   
  • Used (13) from $3.99   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$13.55
Seller since 2007

Feedback rating:

(794)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
2002-12-19 Hardcover New NEW. NO remainder markings. A brand new book perfect inside and out. In a nice dj as well.

Ships from: Midland, VA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$56.12
Seller since 2010

Feedback rating:

(205)

Condition: New
Hardcover New 0071396837 New Condition ~~~ Right off the Shelf-BUY NOW & INCREASE IN KNOWLEDGE...

Ships from: Geneva, IL

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$60.00
Seller since 2014

Feedback rating:

(113)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

Management lessons from the world's most profitable airline

Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executivesThe Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results.

Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.

Read More Show Less

Editorial Reviews

Jeffery Pfeffer
The Southwest Airlines Way is by far the most comprehensive and insightful analysis of the success of this remarkable company. The book has scores of suggestions useful to managers in any industry on how to face competitive challenges.
Professor, Graduate School of Business, Stanford University and Author of The Human Equation
Thomas A. Kochan
Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airline's positive employee relations and high performance through good and bad times. Shareholders, employees, and customers would all benefit if companies would learn from this rich story and adapt the lessons to their particular settings.
MIT Sloan School of Management, MIT Global Airline Industry Program
James L. Heskett
If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book.
Baker Foundation Professor, Harvard Business School and Coauthor of The Value-Profit Chain
Read More Show Less

Product Details

  • ISBN-13: 9780071396837
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 12/19/2002
  • Edition number: 1
  • Pages: 319
  • Product dimensions: 6.38 (w) x 9.24 (h) x 1.25 (d)

Table of Contents

In an industry that regularly loses billions of dollars, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. How do they do it? In The Southwest Airlines Way, you'll learn the key to Southwest's success--high performance relationships based on shared goals, shared knowledge, and mutual respect among all levels of management, employees, and suppliers.

This in-depth profile, based on eight years of field research on the airline industry, reveals 10 practices that Southwest Airlines uses to build high performance relationships, and how they can be implemented in any organization--with dramatic results. You'll learn how to implement Southwest-style management practices while learning from the successes and failures of American, United, Continental, and other airlines as they have struggled to adopt Southwest's practices.

Why is Southwest Airlines valued higher than all other major U.S. passenger air carriers combined?
How, in the wake of September 11, could Southwest keep all of its employees working and continue its unblemished record of growth and profitability as other airlines laid off thousands, begged Congress for money, and filed for Chapter 11 bankruptcy protection?

Can the now-legendary "Southwest effect" be applied successfully in other industries?
In The Southwest Airlines Way, you'll find the answers to these questions and more.
The Southwest Airlines Way explores the policies, strategies, and techniques that have led to Southwest's success and explains how these proven methods can be put to work in any organization. It explains how American, Continental, United, and other airlines have tried to imitate Southwest--and why they have failed. Based on Professor Jody Hoffer Gittell's eight years of field research in the airline industry, this book unveils the secret ingredient--high performance relationships--that has enabled Southwest to sustain a steady 10 to 15 percent rate of growth throughout its 32-year history while turning a profit in every year but its first.

Gittell explains why Southwest relies so heavily on high performance relationships--shared goals, shared knowledge, and mutual respect among employees, managers, unions, and suppliers. She analyzes how the company uses high performance relationships to create the enormous competitive advantage Southwest has in motivation, teamwork, and coordination among employees.

You'll also learn how to foster powerful cooperative relationships among your company's employees. Gittell reveals 10 practices that Southwest employs to create and nurture high performance relationships. You'll learn how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions your partners, not your adversaries
  • Build relationships with your suppliers
  • And more

For managers looking to increase productivity and profitability, encourage teamwork among employees, and build a fiercely loyal, dedicated, and innovative workforce, here is one way to go--The Southwest Airlines Way.

Read More Show Less

Customer Reviews

Average Rating 5
( 5 )
Rating Distribution

5 Star

(4)

4 Star

(1)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 4 Customer Reviews
  • Anonymous

    Posted June 11, 2004

    Packed With Knowledge!

    If you¿ve wondered what¿s behind Southwest Airlines¿ uncommon success, wonder no more. Author Jody Hoffer Gittell lays it all out in The Southwest Airlines Way. Gittel, a university professor, explains that at Southwest Airlines, relationship building and collaboration aren¿t just given lip service ¿ they¿re a condition of employment. This is an excellent case study of the airline and its competitors, wherein Gittell reveals the characteristics that make Southwest shine, traits other airlines have tried hard to emulate. She makes a compelling case for the power of relationships inside, outside and at all levels of the corporate hierarchy. Meticulously researched and offering abundant industry testimonials, this corporate exploration doesn¿t feel like yet another marketing book. We think this excellent exposition is just the ticket for corporate leaders who want to know not just how Southwest did it, but how they can do it too.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted May 11, 2003

    Best Author Interview on Business Beat Live

    It's a great read on how Southwest Airlines, using various relationships between management and employees, has been able to increase productivity and profitability and sustain a 30 year record of growth and profitability. It is a must read for any C.E.O., manager or business owner, in any type of business, who wishes to achieve far greater success in their business in those areas of both productivity and profitability. As the Executive producer and host of the highly acclaimed business tv show, Business Beat Live I can truly say that this book ranks a 10! Read it and you will see why!

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 4, 2003

    Great Research and Powerful Conclusions

    After I read a business book I don't store it by subject or author. Instead I put it in one of three sections (four if you count the recycling bin). The first is for important manuscripts that I'm glad I've read and may go back to someday. The second is for the authors who've surprised me with an idea or phrase earning a page flag or a highlight. And the third is a messy stack (within arms reach) of books with numerous flags, dog-eared corners, notes in the margins and even a news clipping or three. I consider this third section my decision making "arsenal". I go to there often to get the firepower I need to keep myself or my clients moving in the right direction. I just added them up. Jody Hoffer Gittell's "The Southwest Airlines Way" has six flags, 29 dog-eared pages, about a hundred paragraph highlights. That's after my first reading (on the plane to New York). Next week I'll go through it again and (I'm sure) add some more. Then I'm confident it will deserve a place along side "The Service Profit Chain", "Maslow on Management", my collection of Mary Parker Follett's writings and 15 or 20 others (it's too messy to be exact) in my decision making arsenal for 2003 and beyond. I can't give anything five stars so don't hold that against the author (it's all those years of strict Catholic education). But if you are like me, trying to figure out how to create the requisite level of accountability without losing any of the switched on, highly adaptive, problem solving kind of teamwork you see in the best service organizations "The Southwest Airlines Way" will give you great firepower. 4 and one half stars! Laurence Haughton author of "It's not the big that eat the small...It's the FAST that eat the slow"

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted March 11, 2003

    Hit The Nail Right On The Head

    The professor has provided a accurate and meaningful description of the management philosophy that has made Southwest not only a great airline but also THE great American corporation. Every manager and management student should read, digest and put into practice the people skills descibed is this textbook for both business and personal success.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing all of 4 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)