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Speaking Your Way to Success

Overview

Do you need to improve your speaking skills, both in one-to-one conversations and in front of small or large groups? Would you like to leave your listeners wanting to hear more? Whether your goal is to win contracts, build your business, or find meaningful employment, Speaking Your Way to Success can help. Written specifically for professionals in today's cross-cultural, multigenerational workplace, this handy...

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Overview

Do you need to improve your speaking skills, both in one-to-one conversations and in front of small or large groups? Would you like to leave your listeners wanting to hear more? Whether your goal is to win contracts, build your business, or find meaningful employment, Speaking Your Way to Success can help. Written specifically for professionals in today's cross-cultural, multigenerational workplace, this handy guide will show you how to speak up, speak well, and get noticed.

Learn how to

Take the terror out of public speaking

Improve your listening skills and master the art of small talk

Communicate across cultures and generations

Develop professional networks and interview for success

And much more!

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Product Details

  • ISBN-13: 9780547255187
  • Publisher: Houghton Mifflin Harcourt
  • Publication date: 4/21/2010
  • Pages: 258
  • Sales rank: 1,442,246
  • Product dimensions: 5.40 (w) x 8.10 (h) x 0.70 (d)

Meet the Author


SHERYL LINDSELL-ROBERTS runs business-writing and e-mail seminars throughout the country and is the author of twenty-three books, including the popular Strategic Business Letters and E-mail, Mastering Computer Typing, Revised Edition, and 135 Tips for Writing Successful Business Documents.
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Table of Contents

Acknowledgments ix

Introduction xi

Part 1 Getting Down To Basics 1

1 Making Introductions 3

Pleased to Meet You 3

Introducing Others 4

Introducing Yourself 7

Introducing a Guest Speaker 8

The Golden Handshake 9

2 Engaging in Masterful Conversations 11

Rating Yourself as a Conversationalist 11

Conversation Starters 12

Keeping Conversations Going 14

Ending Conversations Gracefully 17

Gender Differences 18

3 Interpreting Body Language 21

Keeping the Fashion Police at Bay 22

Interpreting Gestures 25

Being Attuned to Cultural Differences When Gesturing 29

The Language of “After Hours” 31

4 Developing Listening Skills 33

Checking to See If You're a Good Listener 34

Developing Active Listening Skills 36

Tips for Managers 39

Tips for Parents 41

Tips for Teachers to Teach Children 43

Tips for College Students 43

5 Making Proper Word Choices 45

Words for Impact 45

Punctuation 56

Common Grammatical Faux Pas 57

6 Using Politically Neutral Terms 64

Using Neutral Terms 64

In the Workplace 67

Communicating with People with Disabilities 69

Dispelling Fears of Potential Employers 76

Part 2 Getting Down To Specifics 79

7 Using the Telephone Effectively 81

Inbound Calls 82

Outbound Calls 85

Managing Telephone Time Efficiently 87

Telemarketers 88

Voice Mail 89

Cold Calling 91

Cell Phone Etiquette 96

Call Centers/Customer Service 99

8 Developing Professional Networks 101

Elevator Pitch 102

Tag Line 105

Verbal Branding 105

Business Cards 108

Name Badge 110

Work a Room 111

Referrals 116

Trade Shows and Conventions 119

Social Networking 121

9 Speaking in Public 122

Planning Your Talk 122

Developing Your Text 129

Delivering Your Talk 138

Resources 143

10 Interviewing and Being Interviewed 146

Get Ready, Get Dressed, Go! 146

Typical Interviewer Questions 147

Typical Interviewee Questions 151

Dealing with Difficult Issues 152

Checking References 157

Older Workers Interviewing Gen Xers and Gen Yers 159

Types of Interviews 160

11 Conducting and Participating in Business Meetings 168

The Proof Is in the Planning 168

Put on Your Meeting Strategist's Hat 169

Selecting the Ideal Speaker 175

Virtual Meetings 176

Multilingual Meetings 180

Multigenerational Considerations 180

12 Communicating Cross-Culturally 184

Creating an Inclusive Business Environment 185

Traveling Abroad 187

13 Harnessing the Power of Today's Multigenerational Workforce 200

Understanding What Makes Each Generation Tick 201

Common to All Generations 206

Younger Workers Reporting to Older Generations 208

Older Workers Reporting to Younger Generations 210

14 Employing Appreciative Inquiry 215

Who Uses AI and Why 216

Four Stages of AI 217

Turning Negatives into Positives 219

15 Speaking in General 221

Asking for a Raise 221

Exit Interview 224

Press Interview 225

Office Gossip 227

Getting Along with Coworkers 229

Dealing with a Toxic Boss 232

Saying No to Your Boss 235

Dealing with Outsourced Providers 237

Effective Feedback 239

Performance Appraisals 240

Giving and Accepting Compliments 242

Giving and Accepting Gifts 243

Wining and Dining 245

Index 249

About the Author 257

More Praise for Speaking Your Way to Success 258

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