Specialty Shop Retailing: Everything You Need to Know to Run Your Own Store / Edition 3

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $14.98
Usually ships in 1-2 business days
(Save 70%)
Other sellers (Hardcover)
  • All (13) from $14.98   
  • New (6) from $35.09   
  • Used (7) from $14.98   

Overview

When Carol Schroeder and her husband opened Orange Tree Imports over thirty years ago, they had no retail background. They taught themselves everything they needed to know—merchandise display, record keeping, inventory management, and the myriad other skills that make up a storeowner's craft. In Specialty Shop Retailing, Schroeder shares her experience and wisdom so that you too can grow your business into an award-winning success. This new Third Edition updates the classic guide with additional strategies for competing against big box retailers, taking advantage of the Internet, and improving profitability—and includes a new feature: over two dozen easy-to-download forms that can be customized for your store's use.

Specialty Shop Retailing is a comprehensive guide that covers every aspect of opening and operating a retail store, from choosing a location and designing window displays to niche marketing, promotion, and customer service. Schroeder's tutorials on visual merchandising, store design, and advertising are supplemented with numerous photographs, sample ads, and witty cartoons. This book includes an extensive glossary of retail terms and a bibliography of additional resources for help on special topics such as writing a business plan and managing employees. More practical and useful than ever, it also features new coverage of important topics like e-mail marketing, surviving competition from Wal-Mart, and smart ways to increase sales and boost profits.

Like any wise businessperson, Schroeder doesn't rely entirely on her own experience. From interviews with dozens of the most successful specialty retailers in the United States and Europe, she culls practical solutions to some of the field's most daunting challenges. She addresses major strategic issues, such as the pros and cons of buying into a franchise, negotiating a lease, and diversifying the product mix. These solutions are built on straightforward, simple techniques that can be used in any store setting.

Whether you're a seasoned retailer with many years' experience or a novice just beginning to plan a store, Specialty Shop Retailing, Third Edition will inform and guide you with up-to-date information, practical advice based on the author's experiences, and simple strategies for finding and maintaining success.

Read More Show Less

Product Details

  • ISBN-13: 9780470107416
  • Publisher: Wiley
  • Publication date: 6/4/2007
  • Edition description: REV
  • Edition number: 3
  • Pages: 432
  • Sales rank: 851,673
  • Product dimensions: 6.30 (w) x 9.00 (h) x 1.50 (d)

Meet the Author

Carol L. Schroeder is the co-owner of Orange Tree Imports, a successful gift and kitchenware store in Madison, Wisconsin. She has over three decades of experience in specialty shop retailing, beginning with the Scandinavian furniture store she and her husband Dean transformed into a unique shop featuring gourmet products, toys, seasonal decor, foods, jewelry, stationery, soaps, and more. Orange Tree Imports was chosen as one of five Millennium Retailers in the United States by Gifts and Decorative Accessories magazine and was voted "Best in Business" by In Business magazine.

Read More Show Less

Table of Contents

Chapter 1. Getting Started.

Finding Your Customers: Market Research.

Are You Ready for Retailing?

Franchise Opportunities.

Buying an Existing Business.

Starting Small or Staying Small.

Writing a Successful Business Plan.

Selecting Your Legal Format.

Financing Your Business.

Getting the Necessary Permits and Licenses.

Finding the Perfect Location.

Naming Your Store.

Developing a Logo.

Where to Get Help.

Ready, Set, Go!.

Chapter 2. Managing Your Store’s Finances.

Setting Up Your Sales System.

Bookkeeping 101.

Understanding Financial Reports.

Working with an Accountant.

Creating Budgets and Future Plans.

Tips for Taking Inventory.

Business Office Essentials.

The Bottom Line.

Chapter 3. Successful Store Design.

Establishing a Design Budget.

Updating Your Look by Remodeling.

The Perfect Design Concept.

Welcome: The Storefront and Entranceway.

Efficient Layout Plans.

Well Grounded: Flooring Materials.

The Backdrop: Wall Treatments.

Lighting for Effect.

A Different Kind of Overhead: Ceilings.

Selling on Several Levels.

Maximizing Merchandise Fixtures.

Interior Signage that Sells.

Checking Out the Cash Wrap Area.

Store Security Concerns.

Background Music for Shopping Pleasure.

Creating an Aromatic Environment.

Restrooms, Offices and Other Backstage Needs.

Chapter 4. Gathering the Goods: Merchandise Buying.

Targeting Your Typical Customer.

Establishing a Buying Budget.

Where to Look for Great Merchandise.

Knowing What to Order.

Determining the Quantity.

Stretching Your Budget By Consignment.

Developing Original, Exclusive Products.

Higher Margins through Direct Importing.

Keeping Inventory Under Control.

Seasonal Planning Tips.

Buying for Displays and Promotion.

Benefiting from Working with Sales Reps.

Buying Trip Tools.

Establishing Your Store’s Financial Credibility.

Using Purchase Order Forms Efficiently.

Professional Ordering Procedures.

Specifying Shipping Preferences.

Setting Retail Prices.

Developing Beneficial Vendor Relations.

Chapter 5. Visual Merchandising: Displays that Sell.

Check-in Time for New Arrivals.

Coping with Problem Shipments.

Pricing the Merchandise.

Getting the Goods on Display.

Maintaining Merchandising Excellence.

Using Store Windows Effectively.

Visual Merchandising in the Future.

Chapter 6. Finding and Keeping Great Employees.

Do You Need Employees?

Enlightened Leadership: Participative Democracy.

Hiring for Special Job Functions.

Appealing to a Shrinking Workforce.

Where to Look for Good Employees.

The “How to Hire” Guide.

Government Forms for New Employees.

The Employment Agreement.

Staff Training on Store Procedures.

Your Store’s Employee Handbook.

The Importance of Flexible Scheduling.

Compensating Your Staff.

Attractive Benefits and Perks.

Using Open-Book Management.

The Importance of Employee Evaluations.

Correcting Performance Problems.

Saying Goodbye: The Exit Interview.

Creating Team Spirit.

Chapter 7. Customer Service Essentials.

Motivating Employees to Give Great Service.

Time to Shop: Setting Store Hours.

Setting a Customer-Friendly Return Policy.

For Customer Convenience and Comfort.

Services that Exceed Customers’ Expectations.

Added Sales through Wedding and Gift Registries.

Hot Trend: Gift Cards and Gift Certificates.

Special Service: Customer Orders and Holds.

Evaluating Customer Service.

Chapter 8. Getting the Word Out: Advertising Your Shop.

Establishing an Advertising Budget.

Tools for Targeting Your Market.

Choosing the Best Media for the Money.

Should You Use an Ad Agency?.

Using Co-op to Stretch Your Budget.

Welcome to the World of Print Advertising.

Effective In-Store Advertising.

Direct Mail: Making the Best Use of Your List.

Broadcast Media: Radio and Television.

Retailing Online: The Next Wave.

Evaluating Your Advertising’s Effectiveness.

Advertising When Sales Are Down.

Chapter 9. Using the Internet to Promote and Prosper.

Establishing Your Home on the Web.

Advertising Online: Web Site Essentials.

Using E-mail for Customer Contact.

Permission Marketing via E-mail.

Keeping in Touch with Staff: Internal E-mail.

Bricks to Clicks: Selling Online.

Choosing Your Approach to Online Sales.

Shopping Basket Security Issues.

Better Service via the Web for In-store Customers.

Filling Internet Orders Efficiently.

How to Draw Customers to Your Web Site.

Chapter 10. Creative Promotion and Publicity.

Sales, Sales, Sales.

Alternative Ideas for Store Promotion.

Rewarding Customer Loyalty.

Catering to Consumers Through Collectors’ Clubs.

Special Events to Attract Shoppers.

Taking it On the Road: Events Outside the Store.

Garnering Publicity and Good P.R..

Chapter 11. Beating the Big Box Stores.

Finding Your Special Niche.

Offering Stellar Customer Service.

The “Buy Local” Call to Action.

Independents’ Day is Here.

Turning the Tide on Big Box Development.

What to do When Wal-Mart Comes to Town.

Chapter 12. Good Works are Good Business.

Charitable Donations: What and Where to Give.

Hosting Fund-Raisers and Benefits.

Selling Goods that Do Good.

Museum and Hospital Shops: Retailers Who Serve.

Environmentally Sound Retailing.

Giving Something Back to the Community.

Providing Community Leadership.

Taking a Stand: Community Leadership.

Volunteering Your Time.

The Rewards of Giving.

Chapter 13. Managing During Tough Times.

Insuring Against Crime, Disasters and Other Crises.

Curtailing Shoplifting and Employee Theft.

Preventing Burglaries and Holdups.

Fires, Storms and Natural Catastrophes.

What to Do When Disaster Strikes.

When You Lose Your Lease.

Customers Can Be Trouble.

Coping with Vandalism and Graffiti.

Surviving Personnel Problems.

When You’re in Financial Trouble.

Responding to Bad Publicity.

Keeping an Upbeat Attitude.

Chapter 14. Improving Sales and Profitability.

Boosting Your Sales Income.

Growing Sales Through Relationship Marketing.

Targeting Luxury Shoppers and Corporate Sales.

Markup Can Make Up Your Margins.

Expenses Down = Profits Up.

The Dangers of Too Much Inventory.

Plugging the Holes.

Staying Alert to Changes.

Chapter 15. Looking to the Future.

Riding the Wave of Success.

Small Can Be Beautiful.

If You Decide to Grow Your Business.

Moving On: Selling or Closing Your Store.

Life Planning Issues for Shopkeepers.

Running the Mature Business.

The Outlook for Retailing is Bright.

Glossary.

Resource Guide.

Index.

Read More Show Less

Customer Reviews

Average Rating 5
( 1 )
Rating Distribution

5 Star

(1)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted December 11, 2013

    Great book!

    I purchased this book for a class, and it turned out to be a great guidance for almost everything you need to know before and while starting your store. I highly recommend it.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing 1 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)