A rich and practical perspective applicable professionally and personally
PREMISE (The basic concept on which the book is based)
While corporate scandals, terrorist threats, office politics, and broken relationships have created low trust on almost every front, the ability to establish, grow, extend, and restore trust is not only vital to our personal and interpersonal well-being; it is the key leadership competency of the new global economy.
PURPOSE (The author's objectives for the book)
Much has been said about the importance of changing paradigms (paradigm shift) in changing behavior-in other words, changing the way you see will automatically change what you do and the results you get. From a pragmatic standpoint, it is also true that speaking and behaving differently can have an enormous impact on the way you see and the results you get. The very act of serving someone, for example, can quickly cause you to see that person differently. This is a behavior shift-a shift in which our behaviors ultimately bring about a shift in the way we see the world. Similarly, a language shift-the way we talk about things-can create a shift in how we see and how we behave, as well as in how others see us. These three dimensions are interdependent; whenever you effect a change in one dimension, you effect a change in all three.
The purpose of this book is to enable you to see, speak, and behave in ways that establish trust, and all three dimensions are vital.
. This book will enable you to see trust in an entirely different and exciting way-a way that will open your eyes to the possibilities and enable you to increase trust and the dividends of trust on every level.
. It will give you a language to speak about trust; it will enable you to name the underlying issues involved, and it will give you the language to describe those issues and to talk about and resolve them.
. Finally, this book will help you develop the behaviors that establish and grow trust. As you learn about these behaviors and recognize the impact when people practice them-and when they don't-you will understand how you can behave in ways that quickly build enduring trust.
POINT (The key messages or take-aways)
Essential messages include:
. There are 4 Cores and 13 Behaviors that serve as tools to establish or restore trust in every context-in organizations (including the family), in the marketplace, and in society.
. The main principle of establishing Organizational Trust is alignment-ensuring that all structures and systems within the organization are in harmony with the cores and behaviors. This is what builds trust with internal stakeholders.
. The main principle of establishing Market Trust is reputation or brand. It's using the cores and behaviors to create the credibility and behavior that inspires the trust of external stakeholders to the extent they will buy, invest in, and/or recommend your products and services to others.
. The main principle of establishing Societal Trust is contribution. It's demonstrating the intent to give back, to be a responsible global citizen, and it is becoming both a social and an economic necessity in our knowledge worker age.
1 out of 2 people found this review helpful.
Was this review helpful? Yes NoThank you for your feedback.
Report this reviewThank you, this review has been flagged.
Overview
In this powerful new audio book, Stephen M.R. Covey articulates why trust has become the key leadership competency of the new global economy. Covey convincingly makes the case that trust is a measurable accelerator to performance and that when trust goes up, speed also goes up while cost comes down, producing what Covey calls a "trust dividend." Covey reveals the 13 Behaviors common to high-trust leaders throughout the world and demonstrates actionable insights that will enable you to shift your behavior to incrase trust in all your relationships. Like a ripple in the pond, The Speed of Trust begins within each of us personally, continues into our relationships, expands into our organizations, and ultimately encompasses