Staff Support in Health Care

Overview

Staff support involves much more than building a recognisable support system or bringing in a support service in a time of crisis. Staff support involves the creation of a caring and healthy work environment, which is an integral part of the health-care service. This book explores the essential nature of staff support, identifies the core components needed within any system, and describes the wide range of options available once the foundation is laid. The main theme--in three variations--are linked throughout ...
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Overview

Staff support involves much more than building a recognisable support system or bringing in a support service in a time of crisis. Staff support involves the creation of a caring and healthy work environment, which is an integral part of the health-care service. This book explores the essential nature of staff support, identifies the core components needed within any system, and describes the wide range of options available once the foundation is laid. The main theme--in three variations--are linked throughout this text. How do you manage pressure at a personal level? Or within a group or team? Or within an organisation related to management structure? At each of these three levels the pressures and demands are identified, with practical examples given to help minimise the impact of stress. The book offers innovative approaches to help individuals and those working in staff-care services to make effective decisions about the most appropriate support needed. This book is also an essential text for those following their own study in this area, providing examples, case studies, self-directed study questions, and reflective exercises.

The book contains black-and-white illustrations.

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Editorial Reviews

Doody's Review Service
Reviewer: Sharon K. Holmberg, PhD, RN (Indiana University School of Nursing)
Description: This book is written by a chaplain who has extensive experience developing programs of "care and support" for care providers.
Purpose: The central assumption is that caregivers need to be cared for in order to have the emotional resources to care for patients. An integrated, disciplined approach to developing a culture of caring is described, based on principles from experience and current research. The process of culture change is thoroughly described, including methods assessing caregiver pressures, general principles, and philosophical assumptions underlying a culture of caring; the process of organizational change; and methods of assessing improvements in the individual, the system, and the services provided. Finally, proposals for maintaining changes are introduced and methods of measuring benefits are proposed.
Audience: Although intended for all healthcare providers, this book would be especially thought-provoking and instructive for persons having formal or informal organizational influence, such as chaplains, nurse managers, and chief executives and could be used as a manual for all employees in organizations implementing changes.
Features: Each chapter contains brief vignettes and examples to elucidate specific points, exercises to facilitate application to the learner's situation, and brief summaries of key points, making the book useful as a text during a change process. Illustrations initially used to describe key characteristics of a staff support system are expanded upon in later chapters to demonstrate progression toward a goal and emphasize the "process" theme.
Assessment: Concise and clearly written, this modest book offers excellent recommendations for enhancing the emotional resources of caregivers in the increasingly demanding world of healthcare.
Sharon K. Holmberg
This book is written by a chaplain who has extensive experience developing programs of ""care and support"" for care providers. The central assumption is that caregivers need to be cared for in order to have the emotional resources to care for patients. An integrated, disciplined approach to developing a culture of caring is described, based on principles from experience and current research. The process of culture change is thoroughly described, including methods assessing caregiver pressures, general principles, and philosophical assumptions underlying a culture of caring; the process of organizational change; and methods of assessing improvements in the individual, the system, and the services provided. Finally, proposals for maintaining changes are introduced and methods of measuring benefits are proposed. Although intended for all healthcare providers, this book would be especially thought-provoking and instructive for persons having formal or informal organizational influence, such as chaplains, nurse managers, and chief executives and could be used as a manual for all employees in organizations implementing changes. Each chapter contains brief vignettes and examples to elucidate specific points, exercises to facilitate application to the learner's situation, and brief summaries of key points, making the book useful as a text during a change process. Illustrations initially used to describe key characteristics of a staff support system are expanded upon in later chapters to demonstrate progression toward a goal and emphasize the ""process"" theme. Concise and clearly written, this modest book offers excellent recommendations for enhancing the emotional resources of caregiversin the increasingly demanding world of healthcare.

3 Stars from Doody
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Product Details

  • ISBN-13: 9780632040988
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 7/14/1997
  • Edition number: 1
  • Pages: 174
  • Product dimensions: 6.36 (w) x 9.17 (h) x 0.57 (d)

Table of Contents

Foreword by Christine Hancock; Preface; Acknowledgements; Section I: The process of staff support; 1. Staff support and quality care; Section II: Pressures and responses; 2. Pressures identified - knowing the sources; 3. Practicalities and perspectives - minimising the impact; 4. Different perspectives on practical pressures; Section III: Meeting the pressure - response through staff support; 5. Philosophies and policies - the caring culture; 6. The process of creating a caring culture; 7. The process - personal responsibilities and peer group support; 8. Organisation and management - systems and services; 9. Monitoring the process - costs, audits and action; Section IV: The workplace in the wider world; 10. Current realitites - philosophies and specifics; 11. Attitudes and values - mix and match; 12. The dynamics of change - culture and creativity; Section V: The support process through change and adaptation; 13. Putting it all together - integration and involvement; References; Further reding; Useful addresses and resources; Index
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