Start And Run A Successful Cleaning Business

Overview

The cleaning industry is worth billions each year. There is plenty of money to be made, and you don't require any specific qualifications to get started. What you do need is a range of key skills, and a personal determination to succeed. This book will give you insider knowledge of the world of office and domestic cleaning. It will provide you with all the practical tools you need to succeed in a competitive but rewarding industry.- The basics required to set up your business and the services you can offer.- How ...

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Start and run a Successful Cleaning Business: The essential guide to building a profitable company

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Overview

The cleaning industry is worth billions each year. There is plenty of money to be made, and you don't require any specific qualifications to get started. What you do need is a range of key skills, and a personal determination to succeed. This book will give you insider knowledge of the world of office and domestic cleaning. It will provide you with all the practical tools you need to succeed in a competitive but rewarding industry.- The basics required to set up your business and the services you can offer.- How to develop sales, and how to find - and keep - satisfied clients.- How to find good staff, train them, and deal with problems.- How to maintain the quality of your service provision as you grow.- Managing the legal, health & safety, and insurance requirements.- How to develop your brand and grow your company.- Book keeping, debt control and finance- How to develop further lucrative services to offer your client base.

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Product Details

  • ISBN-13: 9781845282844
  • Publisher: How To Books
  • Publication date: 2/15/2009
  • Pages: 178
  • Product dimensions: 6.70 (w) x 9.60 (h) x 0.60 (d)

Meet the Author

Robert Gordon set up his own cleaning and maintenance company in 2004 at the age of 28. Based in Glasgow and covering Central Scotland he took this new company from just himself and three cleaning staff to nearly 100 staff with a turnover of over GBP1million in less than four years. In this book, Robert shows you how he did it and how you can do it too.

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Table of Contents

List of illustrations xi

Preface xiii

Chapter 1 Working in the cleaning industry 1

Industry facts 1

Recruiting and retaining staff 2

Basic skills 2

Filling the skills gaps in the cleaning sector 3

Qualifications 3

Dealing with the franchise problem 5

Thinking positively 8

Chapter 2 Deciding between the various cleaning services 10

Cleaning offices 10

Cleaning pubs and leisure premises 11

Builders' cleans 13

Cleaning new-build homes 14

Cleaning new-build commercial premises 14

Domestic cleans 15

Window cleaning 21

Cleaning carpets and upholstery 23

IT (information technology) and specialist cleans 24

Supplying cleaning consumables 28

Chapter 3 Starting up 31

Becoming self-employed 31

Naming your business 33

Choosing your legal entity 34

Working out the initial costs 36

Deciding where to base yourself 37

Forget profit: chase success 39

Creating your brand 40

Using the telephone 43

Telephone etiquette 44

Providing staff uniforms 45

Chapter 4 Keeping your clients happy 46

Ensuring client satisfaction 46

How clients regard cleaning 48

Anticipating typical complaints 49

Recognizing problems before they occur 53

Keeping your clients informed 55

Chapter 5 Managing your staff 57

Employing staff 57

Motivating and rewarding staff 57

Finding staff 58

Conducting interviews 61

Choosing the right place for an interview 63

Training 64

Dealing with staff turnover 66

Your responsibilities as an employer 67

Your staff's responsibilities 69

Chapter 6 Organizing your first cleaning account 70

Visiting your potential client 70

Making and submitting your quote 72

Arranging the start date and next meeting74

Setting the cleaning schedules 74

Preparing welcome packs 75

Organizing your staff 77

Preparing your cleaning materials 78

Starting the first shift 79

Following up 80

Chapter 7 Ensuring quality of service 81

Providing your clients with a service 82

Auditing 83

Producing detail lists 84

The importance of following up 86

Having the right attitude 86

Conduct and ethics 88

Application 89

Dealing with staff problems 90

No shows 91

Be proactive and reactive 92

Chapter 8 Health and safety, laws and regulations 95

Planning for health and safety 95

Accidents to cleaners 96

Complying with employment law 98

Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) 102

Applying the national minimum wage 105

Control of Substances Hazardous to Health Regulations 2002 (COSHH) and colour coding 106

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) 108

Chapter 9 Sales, marketing and advertising 110

Marketing and advertising 110

Emailing 113

Organizing stationery and promotional material 115

Advertising on the Internet 116

Networking 118

Making the most of opportunities 119

Don't stop pushing sales 120

Chapter 10 Managing finances 121

Creating business plans 121

Raising capital 122

Choosing a bank 123

Managing your overheads 125

Buying machinery 125

Organizing materials and supplies 129

Bookkeeping 130

Choosing an accountant 132

Arranging insurance 133

Cushions and cautions 135

Chapter 11 Tax and national insurance 136

Registering for Value Added Tax (VAT) 136

National insurance 137

Deducting tax and managing the payroll 137

Corporation tax 138

Income tax 139

Claiming capital allowances 139

Working out your business expenses 140

Chapter 12 Controlling debt 141

Managing credit 141

Establishing your invoice dates 142

Issuing statements 143

Pursuing debt 143

Winding-up and bankruptcy petitions 144

Factoring 145

Chapter 13 Managing your expansion 146

Coping with the problems of growth 146

Recruiting service managers 146

Employing administrative staff 149

Managing the payroll 150

Retaining your clients 152

Chapter 14 Property services 154

A lucrative add-on 154

Offering additional services 155

Employing a general maintenance operative 159

Quoted works 160

Expanding your property services 162

Chapter 15 Engaging subcontractors 164

Pros and cons of subcontractors 164

Finding and choosing subcontractors 165

Arrangements and agreements 166

Complying with health and safety requirements 167

Protecting your clients 168

Appendix I Useful contacts 169

Appendix II The Cleaning Operators' Proficiency Certificate 171

Appendix III Equal opportunities policy 173

Index 175

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