Stepping up to Supervisor

Overview

Like a mentor-on-call, this best-selling book brings a wealth of wisdom and information to the new supervisor. It's clearly organized into four logical parts that focus on the biggest concerns: understanding the basics of supervisory responsibilities, developing personal effectiveness, managing many personalities, and working with groups.

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Overview

Like a mentor-on-call, this best-selling book brings a wealth of wisdom and information to the new supervisor. It's clearly organized into four logical parts that focus on the biggest concerns: understanding the basics of supervisory responsibilities, developing personal effectiveness, managing many personalities, and working with groups.

Read More Show Less

Product Details

  • ISBN-13: 9781560521129
  • Publisher: Axzo Press LLC
  • Publication date: 9/28/1991
  • Edition description: REV
  • Edition number: 2
  • Pages: 182
  • Sales rank: 801,009
  • Product dimensions: 5.52 (w) x 8.51 (h) x 0.42 (d)

Meet the Author

Marion Haynes began his writing career 35 years ago. Today, he is a best-selling author with 10 books and 35 articles to his credit. He is well known for his work on management and supervisory practices and retirement and life planning. His work has sold over 750,000 copies in US printings and selected titles have been reprinted in 14 other countries. He retired from Shell Oil Company in 1991 after a 35-year career in human resource management. Following retirement, he joined Price Waterhouse where as part of a three-person team, he presented retirement planning seminars to Price Waterhouse clients across the US. Haynes served eight years on the board of directors of the International Society for Retirement Planning (ISRP), was president of the Society from 1991 to 1993, and has chaired the Editorial Board for the Society's journal and served on its newsletter board. Mr. Haynes received an MBA, with distinction, from New York University. Today he and his wife, Janice, live in Kerrville, Texas.

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Table of Contents

Part I: Introduction

Chapter 1: What's Different Now That You're Boss?

Chapter 2: How to Be an Effective Supervisor
Part II: Being Personally Effective

Chapter 3: Establishing Your Authority

Chapter 4: Communicating for Understanding

Chapter 5: Asserting Yourself

Chapter 6: Dealing with Conflict

Chapter 7: Dealing with Stress

Chapter 8: Planning Projects and Activities

Chapter 9: Managing Your Time

Chapter 10: Observing the Rules
Part III: Working with Individuals

Chapter 11: Working Through Others

Chapter 12: Providing Feedback

Chapter 13: Training Your Staff

Chapter 14: Evaluating Performance

Chapter 15: Reviewing Performance

Chapter 16: Handling Performance Improvement

Chapter 17: Handling Discipline

Chapter 18: Handling Terminations
Part IV: Working With Groups

Chapter 19: Staffing Your Work Group

Chapter 20: Organizing Your Work Group

Chapter 21: Using the Talent in Your Group

Chapter 22: Making Decisions that Get Results

Chapter 23: Conducting Work-Group Meetings

Chapter 24: Improving Productivity

Chapter 25: Handling Group Member Complaints

Chapter 26: Building an Effective Team
Appendix: Planning for Growth and Development Form
1: Assessment and Development of Supervisory Skills Form
2: Action Planning for Work Group Improvement Form
3: Career Planning Guide
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