Storied Conflict Talk : Narrative Construction in Mediation

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Narrative analyses routinely investigate autobiographical and interview data. This book examines narratives-in-interaction co-constructed by participants in formal mediation sessions, by asking how many of the five cases in the videotaped data display the adversarial narrative pattern pervasive within the interpersonal conflict literature, and secondly what other narrative patterns may be present, and how do they work? Focusing simultaneously at the utterance level and the macro-levels present within the larger ...
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Overview

Narrative analyses routinely investigate autobiographical and interview data. This book examines narratives-in-interaction co-constructed by participants in formal mediation sessions, by asking how many of the five cases in the videotaped data display the adversarial narrative pattern pervasive within the interpersonal conflict literature, and secondly what other narrative patterns may be present, and how do they work? Focusing simultaneously at the utterance level and the macro-levels present within the larger dispute context, this book reveals situated communicative practices by which interlocutors interactively construct, resist, reproduce, and intertextually transform adversarial narratives to produce outcomes consonant with their underlying interests. In contrast to the dramaturgical model traditionally used in narrative research, this book illuminates the emergent, microgenetic character of narrative development.
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Product Details

  • ISBN-13: 9789027226525
  • Publisher: Benjamins, John Publishing Company
  • Publication date: 4/29/2010
  • Series: Studies in Narrative Series
  • Pages: 144

Table of Contents

Chapter 1 Introduction

1 Project overview 1

2 Construction of stories in conflict interactions 3

3 Purpose of the study 5

3.1 The bilateral adversarial narrative pattern 5

3.2 Alternative dispute narrative patterns 6

4 Environment of the study 6

5 Contributions 7

6 Scope and limitations of study 8

7 Chapter overview 9

Chapter 2 Review of the literature

1 Conflict talk 11

1.1 Goals and aims of conflict talk 13

1.2 Moral conflict 14

1.3 Intractability 15

1.4 Models of conflict talk 16

1.4.1 Individual traits, style, and gender 16

1.4.2 The speech act model 17

1.4.3 The interaction model 18

1.5 Structures of conflict talk 18

1.5.1 Initiatory structures 20

1.5.2 Trajectories of ongoing conflict talk 21

1.5.3 Terminating conflict talk 22

1.6 Discursive mechanisms and strategies 23

1.6.1 Questioning 23

1.6.2 Mitigation 24

1.6.3 Metadiscourse 24

1.6.4 Accusations and attributions 25

1.6.5 Silence 25

1.6.6 Level of directness 26

1.6.7 Turn management 26

2 Narrative theory and narrative analysis 28

2.1 History 28

2.2 Narrative models 29

2.2.1 Performer and audience 30

2.2.2 Emergence 30

2.3 Positioning and identity 32

2.3.1 Master narratives and counter-narratives 34

2.4 Storytelling and accountability 36

3 Mediation and the impact of mediators 38

3.1 Narrative mediation 41

4 Summary of literature review 42

Chapter 3 Data and method 45

1 Data collection 45

2 Method of analysis 46

Chapter 4 Communicative construction of adversarial narratives 53

1 Overview 53

2 Adversarial narrative criteria 54

3 Communicative practices 54

3.1 Initial accusation 55

3.2 Defense and counter-accusations 56

3.3 Mediator communicative practices 56

4 Adversarial narratives in the cases 57

4.1 Case 1: Dissertation discord 58

4.2 Case 2: Ballroom blunder 62

4.3 Case 3: Departmental disagreement 64

4.4 Case 4: Tenant tensions 70

4.5 Case 5: Disputed damages 73

5 Summary 76

Chapter 5 Co-construction of alternative dispute narratives 79

1 Overview 79

2 Case 1: Dissertation discord 79

2.1 April's story 80

2.2 Bob's story 82

2.3 Mediators as audience 86

2.4 Co-construction of intertextual narrative 87

2.5 Conclusion 90

3 Case 2: Ballroom blunder 91

3.1 Adversarial narrative colonization processes 91

3.2 Introduction of alternative narrative by mediators 97

3.3 Narrative coalescence 103

3.4 Conclusion 106

Chapter 6 Conclusion 109

1 Summary of findings 110

2 Future research directions 112

3 Implications for mediation practice 113

Bibliography 115

Name index 131

Subject index 135

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