Strategic Issues Management: Organizations and Public Policy Challenges

Overview

Written to position issues management in the strategic planning and management efforts by staff and executives, the author of this volume argues that issues management is not one of many communication functions, but a management function that can entail use of public policy resources to achieve harmony with key publics. Issues management is vital to organizations' strategic management. It entails understanding and achieving high standards of corporate responsibility by listening to and acknowledging the soundness...

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Overview

Written to position issues management in the strategic planning and management efforts by staff and executives, the author of this volume argues that issues management is not one of many communication functions, but a management function that can entail use of public policy resources to achieve harmony with key publics. Issues management is vital to organizations' strategic management. It entails understanding and achieving high standards of corporate responsibility by listening to and acknowledging the soundness of key publics' opinions.

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Editorial Reviews

Booknews
Heath communications, U. of Houston argues that issue management is not just one of many communications functions in an organization, but a management function that can entail the use of public policy resources to achieve harmony with key interest groups. He emphasizes the importance of listening to and acknowledging the soundness of the opinions of key publics in order to achieve high standards of corporate responsibility. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

Meet the Author

Robert L. Heath, professor emeritus of communication at the University of Houston, is an internationally recognized authority on public relations, crisis communication, issues management, risk communication, and business-to-business communication. He has published many award-winning books, including The SAGE Handbook of Public Relations (2010), Handbook of Risk and Crisis Communication (2009), Strategic Issues Management (2nd ed., 2009), Rhetorical and Critical Approaches to Public Relations II (2009), and Terrorism: Communication and Rhetorical Perspectives (2008).

Heath has 3 decades' experience in corporate communication and positioning research. He has conducted research on risks related to various hazards, including those associated with chemical manufacturing and community right-to-know—key themes in community relations. In addition, he has published more than 100 chapters and articles and serves on the editorial and reviewer panels of several premier academic journals. He has received many honors from public relations professionals and academic associations and has lectured nationally and internationally on a wide array of topics.

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Table of Contents

A Foundation of Community
Issues Management as an Organizational and Academic Discipline
A Search for Order
Arguments over Public Policy
Scouting the Terrain
Strategic Planning Based on Scanning, Monitoring and Analysis
Corporate Responsibility
Getting the House in Order
Special Interest Activities as Foes or Allies
Issue Communication
Argument Structures and Zones of Meaning
Legislative, Judicial and Regulatory Constraints on Issue Communication
Media Technologies - New and Old - as Communication Infrastructures
Issues Management and Crisis Communication
Preparing for the Worst
Issues Management and Risk Communication
Balancing Public Well-Being with Technology
Conclusion
Issues Management 2000

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