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Strategic Quality Management is written for people who choose to be strategists-people who choose to ensure the success of their improvement efforts by integrating them into the strategic man-age-ment of their organizations. This book comprehensively addresses the elements required to ensure long-term momentum for improvement. In addition, it discusses continuous improvement from several per-spectives (Historical, Strategic, Behavioral, Process and Results, and Futuristic) and describes why those perspectives are all essential for an improvement initiative to be successful. Also included are specific improvement models, flowcharts, and checklists which are useful in the application of the im-prove-ment philosophies and tools described in the text. The foundation for Strategic Quality Man-age-ment (SQM) is the Five P's Model which emphasizes the need for alignment of organizational Pur-pose, Principles, Processes, and people in order to achieve Performance excellence. Each of the Five P's is discussed separately as an essential element of SQM, then in terms of its impact on the other four P's.
Section I: Introduction and Historical Perspective 1. Introduction 2. Historical Perspective Section II: Systems and Strategic Perspective 3. The Systems Approach 4. Strategic Infrastructure 5. The Influence of Principles, Values, and Integrity Section III: Process and Results Perspective 6. Process Infrastructure and Hierarchy 7. Process Ownership, Evaluation and Improvement 8. Improvement Tools and Methodologies Section IV: Behavioral Perspective 9. Transformational Leadership 10. Empowering Individuals and Teams 11. High Performance Teams Section V: The Future 12. Changing Roles of Managers and Supervisors 13. SQM Implementation 14. Invent the Future