Strategic Six Sigma: Best Practices from the Executive Suite / Edition 1

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Overview

Real executives talk about how Six Sigma changed their organizations for the better

Backed by the real-world experience of executives who successfully implemented Six Sigma, this book shows how this powerful, data-driven quality improvement methodology can improve the learning cycle and financial and corporate reporting, as well as strategic planning, customer demand issues, and more. Case studies and interviews provide real-life best practices that make the implementation process that much easier for managers. The authors are Six Sigma experts affiliated with PricewaterhouseCoopers and here present an innovative examination of this powerful and popular methodology.

Author Biography: Richard Smith (Fairfax, VA) is the Partner-in-Charge of the Center for Excellence for Six Sigma Services at PricewaterhouseCoopers.
Jerome A. Blakeslee Jr. (Fairfax, VA) is a Global Partner at PwC's Center for Excellence for Six Sigma Services and a primary architect of PwC's global strategic Six Sigma approach.
Richard Koonce (Arlington, VA) is a writer, journalist, business consultant, and a well-known expert on job and workplace trends.

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Product Details

  • ISBN-13: 9780471232940
  • Publisher: Wiley
  • Publication date: 10/10/2002
  • Edition number: 1
  • Pages: 310
  • Sales rank: 1,099,455
  • Product dimensions: 9.21 (w) x 6.14 (h) x 0.81 (d)

Table of Contents

Acknowledgments
Introduction: From Factory Floor to Executive Suite: The Emergence of Strategic Six Sigma as a Business and Leadership Imperative
Ch. 1 Strategic Six Sigma: Current and Emerging Applications 1
Ch. 2 Rocky Road or Trajectory of Transformation? What Makes Strategic Six Sigma Efforts Successful? 39
Ch. 3 Develop a Committed Team of Leaders to Drive Strategic Six Sigma Initiatives 65
Ch. 4 Incorporate Strategic Six Sigma Thinking and Best Practices Into Your Company's Strategy Planning and Deployment Process 93
Ch. 5 Be in Touch with Customers and the Marketplace 119
Ch. 6 Build a Business Process Framework to Sustain Strategic Six Sigma Efforts 149
Ch. 7 Demand Quantifiable Results 173
Ch. 8 Develop Incentives and Create Accountability 201
Ch. 9 Success with Strategic Six Sigma Projects Requires Full-Time, Well-Trained Six Sigma Leaders 221
Ch. 10 Why Training Is Critical to Making Strategic Six Sigma Initiatives Work 239
Ch. 11 Sustaining Gains with Strategic Six Sigma over Time 261
Afterword: Some Parting Thoughts 281
Notes 285
Credits 291
Bibliography and Recommended Reading 295
About the Authors 299
Index 303
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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted February 11, 2003

    Practical Six Sigma, Not Just Theoretical

    Finally, a book on six sigma that shows the true practice of it rather than just the theory...and the authors make a strong case for their success factors by providing solid examples of how these factors contribute to an organization's success with six sigma. Every executive who is thinking about six sigma should read this book. And for those executives who view it as another program of the month, wake up and read how others have applied it at the strategic level to transform their companies. An absolutely wonderful read.

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  • Anonymous

    Posted October 11, 2002

    Packed with Knowledge!

    Thanks to endorsements from managerial heavyweights like Jack Welch, most people in business are by now familiar with Six Sigma as a process for measuring and reducing product defects. In Strategic Six Sigma, however, Dick Smith, Jerry Blakeslee and Richard Koonce demonstrate that the Six Sigma methodology can and should be applied to the highest levels of strategic planning. Simply put, the authors illustrate how the rigors of Six Sigma can improve your performance in terms of overall strategy, growth and customer satisfaction in the same way that it streamlines operations on a production floor. We from getAbstract strongly recommend this book to business leaders, executives and managers, all of whom will benefit from its hands-on advice for integrating the tenets of Six Sigma into corporate strategy.

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