Strategic Six Sigma: Best Practices from the Executive Suite / Edition 1

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 96%)
Other sellers (Hardcover)
  • All (28) from $1.99   
  • New (7) from $19.90   
  • Used (21) from $1.99   


Real executives talk about how Six Sigma changed their organizations for the better

Backed by the real-world experience of executives who successfully implemented Six Sigma, this book shows how this powerful, data-driven quality improvement methodology can improve the learning cycle and financial and corporate reporting, as well as strategic planning, customer demand issues, and more. Case studies and interviews provide real-life best practices that make the implementation process that much easier for managers. The authors are Six Sigma experts affiliated with PricewaterhouseCoopers and here present an innovative examination of this powerful and popular methodology.

Author Biography: Richard Smith (Fairfax, VA) is the Partner-in-Charge of the Center for Excellence for Six Sigma Services at PricewaterhouseCoopers.
Jerome A. Blakeslee Jr. (Fairfax, VA) is a Global Partner at PwC's Center for Excellence for Six Sigma Services and a primary architect of PwC's global strategic Six Sigma approach.
Richard Koonce (Arlington, VA) is a writer, journalist, business consultant, and a well-known expert on job and workplace trends.

Read More Show Less

Product Details

  • ISBN-13: 9780471232940
  • Publisher: Wiley
  • Publication date: 10/10/2002
  • Edition number: 1
  • Pages: 310
  • Sales rank: 1,099,455
  • Product dimensions: 9.21 (w) x 6.14 (h) x 0.81 (d)

Table of Contents

Introduction: From Factory Floor to Executive Suite: The Emergence of Strategic Six Sigma as a Business and Leadership Imperative
Ch. 1 Strategic Six Sigma: Current and Emerging Applications 1
Ch. 2 Rocky Road or Trajectory of Transformation? What Makes Strategic Six Sigma Efforts Successful? 39
Ch. 3 Develop a Committed Team of Leaders to Drive Strategic Six Sigma Initiatives 65
Ch. 4 Incorporate Strategic Six Sigma Thinking and Best Practices Into Your Company's Strategy Planning and Deployment Process 93
Ch. 5 Be in Touch with Customers and the Marketplace 119
Ch. 6 Build a Business Process Framework to Sustain Strategic Six Sigma Efforts 149
Ch. 7 Demand Quantifiable Results 173
Ch. 8 Develop Incentives and Create Accountability 201
Ch. 9 Success with Strategic Six Sigma Projects Requires Full-Time, Well-Trained Six Sigma Leaders 221
Ch. 10 Why Training Is Critical to Making Strategic Six Sigma Initiatives Work 239
Ch. 11 Sustaining Gains with Strategic Six Sigma over Time 261
Afterword: Some Parting Thoughts 281
Notes 285
Credits 291
Bibliography and Recommended Reading 295
About the Authors 299
Index 303
Read More Show Less

Customer Reviews

Average Rating 5
( 2 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted February 11, 2003

    Practical Six Sigma, Not Just Theoretical

    Finally, a book on six sigma that shows the true practice of it rather than just the theory...and the authors make a strong case for their success factors by providing solid examples of how these factors contribute to an organization's success with six sigma. Every executive who is thinking about six sigma should read this book. And for those executives who view it as another program of the month, wake up and read how others have applied it at the strategic level to transform their companies. An absolutely wonderful read.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted October 11, 2002

    Packed with Knowledge!

    Thanks to endorsements from managerial heavyweights like Jack Welch, most people in business are by now familiar with Six Sigma as a process for measuring and reducing product defects. In Strategic Six Sigma, however, Dick Smith, Jerry Blakeslee and Richard Koonce demonstrate that the Six Sigma methodology can and should be applied to the highest levels of strategic planning. Simply put, the authors illustrate how the rigors of Six Sigma can improve your performance in terms of overall strategy, growth and customer satisfaction in the same way that it streamlines operations on a production floor. We from getAbstract strongly recommend this book to business leaders, executives and managers, all of whom will benefit from its hands-on advice for integrating the tenets of Six Sigma into corporate strategy.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing all of 2 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)