Janet Jacobsen is a freelance writer specializing in quality and compliance topics. A graduate of Drake University, she resides in Cedar Rapids, IA.
Streamlined Enrollment Nets Big Results for Healthcare Leaderby Janet Jacobsen
A variety of quality tools, including an innovative application of the 5S tool, were utilized to develop a new
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Demonstrating that big results are possible in just a short time, Kaiser Permanente Colorado’s Medicaid Enrollment Project Team used Lean Six Sigma methodology to evaluate and improve the organization’s Medicaid enrollment processes.
A variety of quality tools, including an innovative application of the 5S tool, were utilized to develop a new enrollment template.
The three-month project resulted in a 45 percent gain in Medicaid membership while increasing Medicaid revenue by more than $1 million annually and decreasing cycle time for member enrollment from 62 days to 11 days.
With benefits reaching the $1 million mark, the one-year return on investment was an impressive 21:1.
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