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Streamlined Enrollment Nets Big Results for Healthcare Leader
     

Streamlined Enrollment Nets Big Results for Healthcare Leader

by Janet Jacobsen
 
Demonstrating that big results are possible in just a short time, Kaiser Permanente Colorado’s Medicaid Enrollment Project Team used Lean Six Sigma methodology to evaluate and improve the organization’s Medicaid enrollment processes.

A variety of quality tools, including an innovative application of the 5S tool, were utilized to develop a new

Overview

Demonstrating that big results are possible in just a short time, Kaiser Permanente Colorado’s Medicaid Enrollment Project Team used Lean Six Sigma methodology to evaluate and improve the organization’s Medicaid enrollment processes.

A variety of quality tools, including an innovative application of the 5S tool, were utilized to develop a new enrollment template.

The three-month project resulted in a 45 percent gain in Medicaid membership while increasing Medicaid revenue by more than $1 million annually and decreasing cycle time for member enrollment from 62 days to 11 days.

With benefits reaching the $1 million mark, the one-year return on investment was an impressive 21:1.

Product Details

BN ID:
2940012600417
Publisher:
ASQ Quality Press
Publication date:
05/24/2011
Series:
ASQ Case Study , #4
Sold by:
Barnes & Noble
Format:
NOOK Book
File size:
440 KB

Meet the Author

Janet Jacobsen is a freelance writer specializing in quality and compliance topics. A graduate of Drake University, she resides in Cedar Rapids, IA.

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