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Study Guide for Introduction to Hospitality Management / Edition 2

Study Guide for Introduction to Hospitality Management / Edition 2

by Eva M. Smith, John R. Walker

ISBN-10: 0132369222

ISBN-13: 9780132369220

Pub. Date: 09/25/2006

Publisher: Prentice Hall

Product Details

Prentice Hall
Publication date:
Edition description:
New Edition
Product dimensions:
8.50(w) x 10.80(h) x 0.40(d)

Table of Contents

The Hospitality Industry and Careers in Hospitality     1
Welcome to the Hospitality Industry     1
Careers in Hospitality     8
Tourism     18
Lodging     26
The Hotel Business     26
Rooms Division Operations     35
Food and Beverage Operations     44
Restaurants and Managed Services     52
The Restaurant Business     52
Restaurant Operations     59
Managed Services     66
Beverages     73
Recreation, Gaming Entertainment, and Assembly Management     83
Recreation, Theme Parks, and Clubs     83
Gaming Entertainment     90
Meetings, Incentive Travel, Conventions, Exhibitions (Mice), and Event Management     97
Managerial Areas of the Hospitality Industry     104
Leadership and Management     104
Planning     110
Organizing     116
Communication and Decision Making     123
Human Resources and Motivation     130
Control     139
Answer Key - Matching Key Words and Concepts     145
Directions and Answer Key for Short Answer Questions     149

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