Success and Pitfalls of Information Technology Management

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In every discipline, one of the most powerful tools in the hands of educators, researchers and managers is documented cases based on real life experiences of others. This is particularly true for information technology (IT) implementation and implications. These documented cases are tremendous sources of knowledge, ideas, innovation and lessons related to the utilization and management of information technology in modern organizations throughout the world.

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More About This Book

Overview

In every discipline, one of the most powerful tools in the hands of educators, researchers and managers is documented cases based on real life experiences of others. This is particularly true for information technology (IT) implementation and implications. These documented cases are tremendous sources of knowledge, ideas, innovation and lessons related to the utilization and management of information technology in modern organizations throughout the world.

The strongest organizations are those that adopt "best practice" concepts from others and adapt them to fit their own situation. Success and Pitfalls of Information Technology Management is a collection of actual, real life cases dealing with a variety of issues, trends, application, opportunities and lessons in the overall utilization of IT in organizations. Cases included in this book report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.

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Product Details

  • ISBN-13: 9781878289568
  • Publisher: IGI Global
  • Publication date: 1/28/1999
  • Pages: 238
  • Product dimensions: 7.05 (w) x 9.77 (h) x 0.54 (d)

Table of Contents

Toy or Useful Technology? The Challenges of Diffusing Telemedicine in Three Boston Hospitals 1
The Benefits of Data Warehousing at Whirlpool 14
Client-Serve Yourself 26
Managerial Issues for Telecommuting 38
The Planned and Materialized Implementation of an Information System 48
Implementing An Integrated Software Product at Northern Steel 60
The Institutionalization of User Participation for Systems Development in Telecom Eirann 68
Leveraging Objects for Privatizing Military Housing Through Information Technology 87
Reinventing Business Processes Through Automation 97
Building an Internet-Based Workflow Systems: The Case of Lawrence Livermore National Laboratories' Zephyr Project 108
Building a Paperless Service: Making the Internship Connection 120
Problems, Their Causes and Effects in the Use of Information Systems: A Case of a Scientific Library 132
Setting Up to Fail: The Case of Midwest MBA 143
ENI Company 149
Remote Management of a Province-Wide Youth Employment Program Using Internet Technologies 159
Managing the NICS Project at the Royal Canadian University 174
Business Process Reengineering for the Use of Distance Learning at Bell Canada 186
The Integration of Library, Telecommunications and Computing Services in a University 200
The Telecommuting Life: Managing Issues of Work, Home and Technology 213
Mission-Critical Applications 224
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