Success with the Gentle Art of Verbal Self-Defenseby Suzette Haden Elgin
This book is the fourth in the famous "Gentle Art" series, written by distinguished linguist, businesswoman, and
Hitting back at verbal abuse in typical business situations is likely to be as unrewarding - and dangerous - as boxing with a cactus. But with the communication strategies in this book, you can eliminate every form of verbal abuse from your life.
This book is the fourth in the famous "Gentle Art" series, written by distinguished linguist, businesswoman, and novelist Suzette Haden Elgin. In this volume, she extends her remarkable self-defense tactics against verbal abuse to the business world. Using fully dramatized scenarios that make effective business communications as exciting and suspenseful as a novel, she shows you how to quickly recognize verbal abuse...gently defuse it..and replace it with clear, courteous, effective communication.
- Prentice Hall Professional Technical Reference
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