Successful Customer Care in a Week

Successful Customer Care in a Week

by Di McLanachan
     
 

The ability to look after your customers is crucial to anyone who wants to advance their career.

Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.

The highly motivational 'in a week' structure

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Overview

The ability to look after your customers is crucial to anyone who wants to advance their career.

Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.

The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.

So what are you waiting for? Let this book put you on the fast track to success!

Product Details

ISBN-13:
9781444159851
Publisher:
Quercus
Publication date:
11/23/2012
Series:
Teach Yourself Series
Pages:
128
Product dimensions:
5.10(w) x 7.70(h) x 0.40(d)

Meet the Author

Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.

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