Successful Manager's Handbook

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Improving management skills and taking control of career development are the keys to success and job satisfaction. This informative guide covers everything the reader needs to become an exceptional manager with a planned career path and a balanced personal life. From knowing how to write effective business reports to understanding and appraising staff, Successful Manager's Handbook covers 12 essential areas of business and career management. Each one contains practical advice and diagrams to help improve business...
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Overview

Improving management skills and taking control of career development are the keys to success and job satisfaction. This informative guide covers everything the reader needs to become an exceptional manager with a planned career path and a balanced personal life. From knowing how to write effective business reports to understanding and appraising staff, Successful Manager's Handbook covers 12 essential areas of business and career management. Each one contains practical advice and diagrams to help improve business skills.
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Product Details

  • ISBN-13: 9780789490100
  • Publisher: DK Publishing, Inc.
  • Publication date: 6/29/2009
  • Series: DK Essential Managers Series
  • Edition description: 1 AMER ED
  • Edition number: 1
  • Pages: 864
  • Product dimensions: 6.43 (w) x 8.51 (h) x 1.91 (d)

Table of Contents

Introduction 8
Getting Organized 14
Preparing to Do It Now 18
Taking Action Now 32
Deciding Logically 44
Managing Information 58
Learning from Experience 70
Writing Effectively 82
Writing Clearly 86
Understanding the Basics 102
Structuring Your Writing 122
Using Everyday Formats 134
Thinking Creatively 150
Understanding Creativity 154
Developing Creativity 168
Using a Creative Approach 182
Working with Others 192
Influencing People 218
Understanding Influence 222
Managing Yourself 230
Presenting Ideas 242
Exercising Influence 252
Maximizing Performance 286
Thinking About Performance 290
Improving Your Performance 300
Helping Others Improve 320
Continuing to Improve 342
Dealing with Difficult People 354
Understanding Difficult People 358
Assessing Your Options 370
Working for Cooperation 382
Dealing with Conflict 404
Performance Reviews 422
Understanding the Purpose 426
Preparing for the Review 438
Managing the Review 452
Following Up the Review 478
Managing Public Relations 490
Understanding Public Relations 494
Developing PR Skills 504
Working with the Media 528
Producing Publicity 540
Putting Customers First 558
Understanding Customers 562
Reviewing Your Approach 578
Delivering Satisfaction 596
Improving Performance 612
Managing Globally 626
Succeeding as a Global Manager 630
Managing Relationships 644
Working Practices 664
Leading Global Teams 676
Balancing Work and Life 694
Assessing Success 698
Understanding Yourself 712
Making Changes 728
Sustaining Balance 742
Managing Your Career 762
Mapping the Future 766
Exploring Career Options 788
Developing Your Career 798
Achieving Career Success 810
Index 830
Authors/Acknowledgments 862
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