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Detailed case studies of leading companiessuch as Xerox, General Electric, Goodyear, and Manpower, Inc.show how innovative training practices make organizations more competitive. Illustrates how effective programs can help companies utilize the latest manufacturing, production, communication, and service technologies. A companion to TrainingThe Competitive Edge.
Introduction: How Leading Companies Are Reshaping Their TrainingStrategies
Part One: Aligning Training Strategy with Corporate Goals
1. The Travelers Corporation: Expanding Computer Literacy in theOrganization
2. Keeping Track of Training Quality and Costs: New-EnglandTelephone
3. The Motorola Training and Education Center: Keeping the CompanyCompetitive
4. Corning Glass Works: Total Quality as a Strategic Response
5. American Transtech: Learning as Part of the Job
6. Improving Operations and Employee Opportunity Through TechnicalTraining: Gilroy Foods, Inc.
Part Two: Continuous Learning for All Employees
7. A Participative Approach to a Technological Challenge: GeneralElectric's Aerospace Electronic Systems Department
8. Training and Development at General Foods: A ParticipativeProcess
9. Training in a Team Environment: S. B. Thomas, Inc.
10. Pacific Bell and Communications Workers of America: Retrainingfor the Computer Age
Part Three: Manufacturer-User Training Partnerships
11. Learning from Customers: Control Data Corporation's TrainingAdvisory Board
12. A Proactive Approach Toward HighTechnology Training: GeneralMotor's Linden, New Jersey, Plant
13. Goodyear Tire and Rubber Company: Building a TrainingCommitment into the Contract
14. Ford Sharonville: An Emphasis on User-VAndor Cooperation
15. The VAndor's Role in Training to Support Computer IntegratedManufacturing: Caterpiller Inc.
16. Miller Brewing Company and Amatrol: A Succesful Partnership inTraining for New Technology
Part Four: Designing and Delivering Training Cost-Effectively
17. Achieving Cost Savings and Quality Through Education: IBM'sSystems Approach
18. Manpower Temporary Services: Keeping Ahead of theCompetition
19. Reducing Maintenance Costs Through Supervisory Education andInvolvement: Travenol Laboratories, Inc.
20. A Training Consortium: General Motors' Automative ServiceEducational Program
21. National Technological University: Learning by Satellite
Part Five: Combining Continuous Learning and EmploymentSecurity
22. Xerox's Critical Skills Training Program: A Commitment toRetraining Pays Off
23. Linking Retraining with Job and Income Security: The PackardElectric Experience
24. General Electric, Fort Wayne, Indiana: High Tech Comes to theRust Belt
25. Pacific Northwest Bell: A Job Skills Bank
26. Hewlett-Packard: Partnerships for New Careers