SuperSTAR Leadership Model

Overview

When looking at managers and those in leadership, you encounter the good, the bad, and the inept. There are even those rare souls who are excellent bosses, who achieve great results while retaining their staff's loyalty and affection. Who are these gods among men-these SuperSTAR leaders? And how can you become one?

SuperSTAR Leadership identifies key habits of both good bosses and bad bosses. This thirty-day workbook uses nine key performance drivers to evaluate and help leaders...

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Overview

When looking at managers and those in leadership, you encounter the good, the bad, and the inept. There are even those rare souls who are excellent bosses, who achieve great results while retaining their staff's loyalty and affection. Who are these gods among men-these SuperSTAR leaders? And how can you become one?

SuperSTAR Leadership identifies key habits of both good bosses and bad bosses. This thirty-day workbook uses nine key performance drivers to evaluate and help leaders more quickly increase results and sustain them. With the expert navigation of Rick Conlow and Doug Watsbaugh, you will identify your weaknesses, strengths, and path to improvement. Each evaluation and activity within this manager's bible distills your leadership skills, perfecting you into a SuperSTAR leader. Do you want to earn more money for your company? Do you want to electrify your department? Do you want to increase customer loyalty, sales, and productivity while simultaneously decreasing turnover, improving innovation, and having fun? It is not impossible. You can have these results and be a SuperSTAR Leader with the nine strategies of The SuperSTAR Leadership Model.

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Product Details

  • ISBN-13: 9781613463734
  • Publisher: Tate Publishing
  • Publication date: 2/7/2012
  • Pages: 316
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.66 (d)

Table of Contents

SuperSTAR Leadership Skills: Introduction

Day 1 SuperSTAR Leadership 17

Day 2 What Motivates People, Really? 33

Day 3 The High-Performance Formula 39

Setting Clear Goals and Expectations

Day 4 Performance Management 51

Day 5 Giving Feedback 59

Day 6 Dealing with Performance Problems 65

Communicating Positively and Proactively

Day 7 Communicating Respectfully 77

Day 8 Effective People Skills 85

Day 9 Mental Models 97

Day 10 Handling Conflict 109

Coaching for Excellence

Day 11 Informal Coaching 117

Day 12 Formal Coaching 125

Day 13 Coaching Improvement 135

Giving Positive Feedback and Rewards

Day 14 Principles of Recognition 145

Day 15 Informal Recognition 151

Day 16 Formal Recognition 157

Delivering Effective Training

Day 17 Taking Time to Train 165

Day 18 The STAR Training Process 173

Day 19 Training Principles 181

Leading with Flexibility

Day 20 The Philosophy 191

Day 21 The Practice: Managing with Flexibility 195

Creating Incentives and Fun

Day 22 Principles of Incentives 207

Day 23 Fun in the Workplace 217

Focusing on Continuous Improvement in Quality and Service

Day 24 Proactive Planning 227

Day 25 Problem Solving 237

Day 26 Innovation in the Workplace 243

Hiring the Best People

Day 27 Recruiting and Hiring Winners 253

Putting it All into Practice

Day 28 SuperSTAR Learnings 269

Day 29 SuperSTAR Action Plans 273

Day 30 Execution Excellence 281

Day 31 In Summary: The SuperSTAR Leadership Presence 289

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