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Managers and supervisors who want to enhance their professional skills will find a valuable resource in this new guide.
Section 1: A Role Defined The Supervisory Challenge The Responsibilities of Supervisors Your Role as Supervisor Case Study 1: Who Will Survive? What Success as a Supervisor Can Do For You Seven Tips for Great Supervisors Section 2: The Attitude and Image Taking a Positive Approach Measuring Your Morale A Positive Attitude Boosts Productivity Watch Your Career Soar Staying Positive Takes Effort Tending Your Personal Growth Growing Your Dream Team Establishing Authority Case Study 2: Which Strategy Should Henry Use? Present a Strong Image Downplay Your Role-Power Don't Sabotage Your Image What You Don't Say Speaks Loudly, Too Above All—Be Organized Section 3: Human Skills and Team Building The Best and Worst Supervisors Skills for Success: Technical, Interpersonal, and Conceptual Supervisory Skills Inventory Develop Your Human Skills Establishing Good Relationships The Problem Employee Six Unforgivable Mistakes Leaders Build Winning Teams Teams Grow in Stages Case Study 3: Between a Rock and a Hard Place Keeping the Boss Happy Section 4: Getting the Work Done Delegating Is Good for Everybody Case Study 4: The Do-It-Yourself Supervisor What Delegating Can Do For You D-E-L-E-G-A-T-E for Better Performance Decide What to Delegate Develop Your Decision-Making Skills Knowing When to Hold and When to Fold Case Study 5: Pat Can't Decide Using a Formula for Decision-Making Freeing Yourself to Lead Decision Pyramid—Levels of Decision-Making Four Components of Decisions Set Daily Goals Section 5: Review Putting It Together Action Plan Author's Comments on Case Studies