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Supervision: Concepts and Practices of Management / Edition 9

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Overview

Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition. A blend of traditional management concepts and emerging insights, the book draws from the author's firsthand business experience to deliver the leadership skills hiring managers want, but rarely find, in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, downsizing, and much more. Hands-on and practical, SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles for yourself. Special attention to diversity and ethics also helps you develop a sense of the real world, and enhances the book's ample coverage of communication, decision-making, conflict resolution, and other essential supervisory skills.

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Editorial Reviews

From the Publisher
"I think this text does a great job and is easy to comprehend for my student population."

"I use the case studies in the book. They are excellent, and I give these for homework assignments often."

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Product Details

  • ISBN-13: 9780324178814
  • Publisher: Cengage Learning
  • Publication date: 3/1/2003
  • Edition description: Older Edition
  • Edition number: 9
  • Pages: 624
  • Product dimensions: 7.90 (w) x 9.90 (h) x 1.00 (d)

Meet the Author

Dr. Leonard is Professor Emeritus of Marketing and Management at Indiana University-Purdue University Fort Wayne (I.P.F.W.). During his forty-year tenure, he held various faculty and administrative positions, including Chair of the Management and Marketing Department. Currently part of the Core Leadership Faculty, Master of Science in Leadership at Trine University, he develops and teaches courses in organizational behavior, leadership, human resources, industrial relations, and strategic management. Dr. Leonard also delivered full-service consulting for thirty years, and conducted seminars for thousands of executives. Well published, his research on employee involvement and motivation, organizational culture, climate and leadership, human resource interventions, and case development has appeared in various journals, earned numerous awards, and contributed to five textbooks. Dr. Leonard received his Bachelors, Masters, and Doctorate Degrees from Purdue University.

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Table of Contents

1 Supervising in uncertain times 2
2 The managerial functions 40
3 Communication : the vital link in supervisory management 80
4 Motivational principles as applied to supervision 116
5 Solving problems : decision making and the supervisor 154
6 Positive discipline 184
7 Supervisory planning 228
8 Supervisory organizing at the departmental level 268
9 Labor unions and the supervisor 298
10 The supervisor and employee recruitment, selection, orientation, and training 334
11 Performance management : appraising, coaching, promoting, and compensating 372
12 Supervisory leadership and the management of change 422
13 Managing work groups : teamwork, morale, and counseling 458
14 Supervising a diverse workforce 492
15 Fundamentals of controlling 540
16 Resolving conflicts in the workplace 570
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