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Chapter 1: The Supervisor as Manager.
Chapter 2: The Supervisor as Leader.
Chapter 3: Workplace Diversity.
Chapter 4: Communicating Effectively.
Chapter 5: Creating a Positive Work Climate.
Chapter 6: Developing Job Expectations.
Chapter 7: Recruiting and Selecting Applicants.
Chapter 8: Employee Training and Development.
Chapter 9: Evaluating Performance.
Chapter 10: Discipline and the Marginal Employee.
Chapter 11: Planning, Organizing, and Controlling.
Chapter 12: Decision Making and Problem Solving.
Chapter 13: Delegating.
Chapter 14: Additional Supervisory Topics.
Posted July 3, 2010
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