Supervision in the Hospitality Industry: Applied Human Resources / Edition 5

Supervision in the Hospitality Industry: Applied Human Resources / Edition 5

by Jack E. Miller, John R. Walker, Karen E. Drummond
     
 

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining

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Overview

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

Product Details

ISBN-13:
9780471657484
Publisher:
Wiley
Publication date:
03/03/2006
Edition description:
Revised Edition
Pages:
544
Product dimensions:
7.76(w) x 9.51(h) x 1.18(d)

Table of Contents

Preface.

Part 1: Supervision and HR Management and Leadership.

Chapter 1: The Supervisor as Manager.

Chapter 2: The Supervisor as Leader.

Part 2: The Workplace.

Chapter 3: Equal Opportunity in the Workplace.

Chapter 4: Creating a Positive Work Climate.

Chapter 5: Developing Performance Standards.

Chapter 6: Recruiting and Selecting Applicants.

Part 3: Employee Development.

Chapter 7: Teamwork and Teambuilding.

Chapter 8: Employee Training and Development.

Chapter 9: Evaluating Performance.

Chapter 10: Discipline and Employee Assistance Programs.

Part 4: Supervising Human Resources.

Chapter 11: Planning and Organizing.

Chapter 12: Communicating Effectively.

Chapter 13: Delegating.

Chapter 14: Decision Making and Control.

Glossary.

Index.

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