Supervision in the Hospitality Industry / Edition 3

Supervision in the Hospitality Industry / Edition 3

by Jack E. Miller, Mary Porter, Karen E. Drummond, National Restaurant Association Educational Foundation
     
 

ISBN-10: 0471442348

ISBN-13: 9780471442349

Pub. Date: 01/28/1998

Publisher: Wiley

Successful managers effectively use theory, practice, and experience to lead their staffs. Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter and a variety of…  See more details below

Overview

Successful managers effectively use theory, practice, and experience to lead their staffs. Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter and a variety of training activities for real-world simulation, this Fourth Edition is the complete guide to managing in the hospitality industry.

It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees, while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role-playing, and journal writing.

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Product Details

ISBN-13:
9780471442349
Publisher:
Wiley
Publication date:
01/28/1998
Edition description:
Older Edition
Pages:
456
Product dimensions:
7.72(w) x 9.72(h) x 1.37(d)

Table of Contents

1The supervisor as manager3
2The supervisor as leader39
3Equal opportunity in the workplace69
4Creating a positive work climate97
5Developing performance standards145
6Recruiting and selecting applicants179
7Teamwork and teambuilding223
8Employee training and development247
9Evaluating performance283
10Discipline and employee assistance programs315
11Planning and organizing373
12Communicating effectively409
13Delegating447
14Decision making and control471

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