Supervision in the Hospitality Industry (AHLEI) / Edition 4

Supervision in the Hospitality Industry (AHLEI) / Edition 4

by Raphael R. Kavanaugh, Jack D. Ninemeier, American Hotel & Lodging Educational Institute
     
 

ISBN-10: 0133085589

ISBN-13: 9780133085587

Pub. Date: 06/13/2012

Publisher: Educational Institute

Help hospitality supervisors hit the ground running with the skills they'll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help employees practice solving problems they may face on the job.

This textbook also provides resources to help employees

…  See more details below

Overview

Help hospitality supervisors hit the ground running with the skills they'll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help employees practice solving problems they may face on the job.

This textbook also provides resources to help employees create a professional development plan for their hospitality career.

Product Details

ISBN-13:
9780133085587
Publisher:
Educational Institute
Publication date:
06/13/2012
Edition description:
Older Edition
Pages:
403
Product dimensions:
7.00(w) x 8.90(h) x 0.90(d)

Table of Contents

The Supervisor and the Management Process

Effective Communication

Recruitment and Selection Procedures

Training and Orientation

Managing Productivity and Controlling Labor Costs

Evaluating and Coaching

Discipline

Special Concerns (EEO, Sexual Harassment, Safety and Security, Ethics, Substance Abuse, Unions)

Team Building

Motivation through Leadership

Managing Conflict

Time Management

Managing Change

Professional Development

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >