Supervision in the Hospitality Industry (AHLEI) / Edition 4

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Overview

Help hospitality supervisors hit the ground running with the skills they'll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help employees practice solving problems they may face on the job.

This textbook also provides resources to help employees create a professional development plan for their hospitality career.

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Product Details

  • ISBN-13: 9780133085587
  • Publisher: Educational Institute
  • Publication date: 6/13/2012
  • Edition description: Older Edition
  • Edition number: 4
  • Pages: 403
  • Product dimensions: 7.00 (w) x 8.90 (h) x 0.90 (d)

Meet the Author

About the Educational Institute

We Train The Best!

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

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Table of Contents

The Supervisor and the Management Process

Effective Communication

Recruitment and Selection Procedures

Training and Orientation

Managing Productivity and Controlling Labor Costs

Evaluating and Coaching

Discipline

Special Concerns (EEO, Sexual Harassment, Safety and Security, Ethics, Substance Abuse, Unions)

Team Building

Motivation through Leadership

Managing Conflict

Time Management

Managing Change

Professional Development

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