Supervision in the Hospitality Industry, Study Guide: Leading Hospitality Human Resources / Edition 6

Supervision in the Hospitality Industry, Study Guide: Leading Hospitality Human Resources / Edition 6

by John R. Walker, Jack E. Miller
     
 

ISBN-10: 0470284722

ISBN-13: 9780470284728

Pub. Date: 01/09/2009

Publisher: Wiley

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line

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Overview

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader's role and responsibilities applied to the hospitality industry.

Product Details

ISBN-13:
9780470284728
Publisher:
Wiley
Publication date:
01/09/2009
Edition description:
New Edition
Pages:
144
Product dimensions:
8.30(w) x 10.80(h) x 0.50(d)

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