Supervision Skills for the Service Industry: How to Do It / Edition 1

Supervision Skills for the Service Industry: How to Do It / Edition 1

by Dana V. Tesone
     
 

This unique, engaging “hands-on” guide helps managers and supervisors effectively manage and supervise people. The book is designed to provide leaders in the workplace with a quick and practical tool for working smarter, not harder. A three-part organization focuses on the knowledge required for effective supervision, contains

See more details below

Overview

This unique, engaging “hands-on” guide helps managers and supervisors effectively manage and supervise people. The book is designed to provide leaders in the workplace with a quick and practical tool for working smarter, not harder. A three-part organization focuses on the knowledge required for effective supervision, contains chapters addressing practical skills for supervisors to use on the job, details job search strategies, and explores how to actually be a supervisor in the real-world.. For practicing managers and supervisors who want to successfully lead into the twenty-first century.

Product Details

ISBN-13:
9780131100954
Publisher:
Prentice Hall
Publication date:
04/06/2004
Series:
Pearson Custom Library: Hospitality and Culinary Arts Series
Edition description:
New Edition
Pages:
176
Product dimensions:
7.87(w) x 9.84(h) x 0.63(d)

Table of Contents

Preface

Part 1 - What the Supervisor Needs to Know

Chapter 1 - Development of a Service Prospective

Chapter 2 - Career Development through Personal Transformation

Chapter 3 - Leadership and the Supervision of Service

Chapter 4 - Employee Motivation

Part II - What the Supervisor Needs to Do

Chapter 5 - Supervisory Communication

Chapter 6 - Employee Training

Chapter 7 - Employee Complaints and Grievances

Chapter 8 - Employee Counseling and Discipline

Chapter 9 - Building Teams

Chapter 10 - Measuring Performance

Part III - How to Do It

Chapter 11 - Getting a Job of Promotion

Chapter 12 - Putting it All Together

Glossary

Index

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >