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Student service professionals promoted to a supervisory role face the challenges of supervising career professionals, office staff, graduate students, or undergraduates. Stress and anxiety naturally accompany the demands of such a job, particularly in the academic world, an environment that can require sensitivity to multicultural issues, supervision by virtual means, and navigation of an occasionally difficult, opaque hierarchy.
The authors of this sourcebook blend research, personal essays, case studies, and their personal experiences to illuminate the needs and challenges of midlevel supervisors.
Topics include:
This is the 136th volume of the Jossey-Bass quarterly report series New Directions for Student Services. An indispensable resource for vice presidents of student affairs, deans of students, student counselors, and other student services professionals, New Directions for Student Services offers guidelines and programs for aiding students in their total development: emotional, social, physical, and intellectual.
EDITOR'S NOTES 1
Larry D. Roper
1. Dynamics of Supervision 5
Tom Scheuermann
The author provides a review of literature on leadership, management, and supervision.
2. Refl ections on Building Capacity as a Supervisor in College Student Services 17
Cathlene E. McGraw
An early-career professional shares experiences and lessons learned from mid-level supervisors.
3. Developing a Philosophy of Supervision: One Step Toward Self-Authorship 27
Delores E. McNair
This chapter suggests how to use self-authorship to defi ne one's philosophy of supervision.
4. Managing Confl ict from the Middle 35
Mary-Beth Cooper, Heath Boice-Pardee
The authors discuss knowledge and skills needed by mid-level supervisors to navigate their unique role in institutions.
5. Supervising Graduate Assistants 43
Jessica White, John Nonnamaker
This chapter looks at the distinctive roles assumed by those who supervise graduate students.
6. Effective Strategies for Virtual Supervision 55
Trisha J. Scarcia-King
This chapter describes issues supervisors might encounter when required to supervise through virtual means.
7. Supervising Across Cultures: Navigating Diversity and Multiculturalism 69
Larry D. Roper
The author discusses how supervisors are called upon to support diversity and model multiculturalism.
8. Case Studies in Middle Management Supervision 81
Lori S. White
This chapter uses case studies to illustrate the myriad of issues midlevel supervisors must address.
Index 99
Overview
Student service professionals promoted to a supervisory role face the challenges of supervising career professionals, office staff, graduate students, or undergraduates. Stress and anxiety naturally accompany the demands of such a job, particularly in the academic world, an environment that can require sensitivity to multicultural issues, supervision by virtual means, and navigation of an occasionally difficult, opaque hierarchy.
The authors of this sourcebook blend research, ...