Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (70-271) / Edition 1

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (70-271) / Edition 1

by Microsoft Official Academic Course, Moac (Microsoft Academic Curriculum)
     
 

ISBN-10: 0470068817

ISBN-13: 9780470068816

Pub. Date: 10/20/2006

Publisher: Wiley

A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician

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Overview

A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

Product Details

ISBN-13:
9780470068816
Publisher:
Wiley
Publication date:
10/20/2006
Series:
Microsoft Official Academic Course Series, #223
Edition description:
PACKAGE
Pages:
703
Product dimensions:
8.46(w) x 10.93(h) x 1.28(d)

Table of Contents

Chapter 1: Introduction to Desktop Support.

Chapter 2: Installing Windows XP.

Chapter 3: Supporting Local Users and Groups.

Chapter 4: Supporting the Windows Desktop.

Chapter 5: Supporting Windows XP File and Folder Access.

Chapter 6: Installing and Managing Hardware.

Chapter 7: Supporting Display Devices, I/O Devices, and ACPI.

Chapter 8: Supporting Storage Devices in Windows XP.

Chapter 9: Managing Local and Network Print Devices in Windows XP.

Chapter 10: Supporting Network Connectivity.

Chapter 11: Supporting Internet Explorer in Windows XP.

Chapter 12: Monitoring System Performance in Windows XP.

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