Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day
256
Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day
256Paperback(List)
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Overview
Do you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs.
In Surviving the Toxic Workplace, syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.
Surviving the Toxic Workplace shows you:
- Why these office conflicts erupt
- How to identify and treat the 12 most common types of toxic co-workers, situations, and environments
- The seven components of effective communication techniques you can use in various situations
- How to deal with different conflict styles
Don't let office conflicts drain you of energy or interfere with your job performance. Treat the malady before it gets out of hand with Surviving the Toxic Workplace.
Product Details
| ISBN-13: | 9780071664677 |
|---|---|
| Publisher: | McGraw Hill LLC |
| Publication date: | 01/26/2010 |
| Edition description: | List |
| Pages: | 256 |
| Product dimensions: | 5.90(w) x 8.90(h) x 0.70(d) |
About the Author
Table of Contents
Part I Staff Infections: What They Are and How They Hurt You, Others, and Your Company
Chapter 1 Why Surviving the Toxic Workplace Can Help You, the Economy, and the World 3
Chapter 2 Are You in a Toxic Company Dealing with Toxic Co-Workers? 6
Chapter 3 Staff Infections: The Negative Effects They Have on a Company 9
Chapter 4 When Human Motives Turn Negative: Know Your Own Motives and Those of Others 15
Chapter 5 Everyone Has Positives and Negatives: Know and Accept Yours and Others' 23
Part II Communication and Relationships: Techniques to Get It Right
Chapter 6 Good Business Relationships Are Built on Trust, Honesty, and Open Communication 29
Chapter 7 Know and Align Your Attitude, Intentions, and Hidden Agendas 31
Chapter 8 Eliminate Weasel Words and Escape Clauses 34
Chapter 9 Recognize and Interpret Body Language 37
Chapter 10 Your Voice Is a Communication Tool 40
Chapter 11 Motivating Your Co-Workers to Change 43
Chapter 12 Four Different Intentions of Communication: Win/Win, Win/Lose, Lose/Win, and Lose/Lose 45
Chapter 13 Four Types of Behavior: Assertive, Aggressive, Passive-Aggressive, and Passive 48
Chapter 14 Preparation for Effective Discussion: Visualization, intention, and Rehearsal 51
Chapter 15 Speaking and Writing, Two Vital Keys to Communication 54
Chapter 16 Active Listening, Paraphrasing, Calling a Process Shot, and Agreeing to Disagree 58
Chapter 17 "The Sandwich": Giving Difficult Feedback with Care 63
Chapter 18 Forewarned Is Forearmed: Best Scenario to Worst Scenario 71
Chapter 19 Keep Your Expectations Reasonable and Your Hopes High 77
Chapter 20 Assertive Techniques That Give You Power 79
Part III Staff Infections: How to Recognize and Handle Toxic People
Chapter 21 How to Deal with Toxic Co-Workers: S.E.S.S.I.O.N.: The Situation, Explanation, and Solution System in Overcoming Nuisances 91
Chapter 22 The Socially Clueless 95
Chapter 23 The Work Interferes 106
Chapter 24 The Uncommitted 122
Chapter 25 The Angry Ones 128
Chapter 26 The Politically Incorrect 134
Chapter 27 The Victims 143
Chapter 28 The Rescuers 156
Chapter 29 The Saboteurs 161
Chapter 30 The Politicians 175
Chapter 31 The Sexually Suggestive 182
Chapter 32 The Obsessives 194
Chapter 33 The Addicts 202
Chapter 34 The Workplace Environment 210
Part IV Staff Infections: What to Do After a Confrontation
Chapter 35 How to Heal Yourself After a Confrontation 215
Chapter 36 How to Heal Co-Workers After a Confrontation 221
Chapter 37 What to Do If You Need Help from HR or Management 223
Chapter 38 What to Do If Administration and HR Don't Do Their Job 225
Chapter 39 Summary and Conclusion 238
Acknowledgments 241
Bibliography 244
Index 247