Sustaining Continuous Innovation Through Problem Solving

Overview

This book demonstrates how Problem Solving and Process Management is at the heart of continuous business transformation. Logically organized in four parts, it introduces the reader to the domains of change and the process management body of knowledge (BOK) and gives detailed instruction on how to creatively re-engineer processes, sustain innovation and continually improve an enterprise through proven repetitive methods. And unlike any book on the subject it offers a practical step-by-step approach that includes ...

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Overview

This book demonstrates how Problem Solving and Process Management is at the heart of continuous business transformation. Logically organized in four parts, it introduces the reader to the domains of change and the process management body of knowledge (BOK) and gives detailed instruction on how to creatively re-engineer processes, sustain innovation and continually improve an enterprise through proven repetitive methods. And unlike any book on the subject it offers a practical step-by-step approach that includes the steps, the templates, and the metrics to keep it on track.

  • Features a tried and tested, practical 17-step “how to” Problem Solving and Process Management methodology that can be used in any business environment.
  • Includes numerous figures and examples of charts and documents used at each step of the process.
  • References standard forms, tools, and training materials in the Appendix.
  • Addresses how to engage the people who are using, creating, and improving the management process.
  • Explains the steps in creating a process management methodology and presents the process management body of knowledge without the “fad” or spin.
  • Highlights the importance of good process management to corporate business transformation
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Product Details

  • ISBN-13: 9780831132750
  • Publisher: Industrial Press, Inc.
  • Publication date: 11/15/2007
  • Edition description: Word
  • Edition number: 1
  • Pages: 408
  • Product dimensions: 6.10 (w) x 9.10 (h) x 1.20 (d)

Table of Contents


Forewords   Bob Repovs   Dr. Juergen Boenisch   Bob Cox     ix
Acknowledgements     xv
Organization of the Book     xix
Transforming the Enterprise
An Introduction to Business Transformation     3
Introduction     3
Understanding Business Transformation Objectives     16
Business Process Transformation-The Philosophy and Commitment     19
Business Transformation is Driven by a Set of Principles     20
Introducing a flexible Business Transformation Methodology     22
The Phases of Business Transformation Explained     31
Introduction     31
Assessment and Business Direction     31
Business Process Analysis     43
Business Redesign and Infrastructure Alignment     53
Implementation     69
Continuous Innovation Through Problem Solving     71
The Organizational Approach to Business Transformation     73
Use a Multi-disciplinary Team Approach     73
An Accelerated Business Transformation Approach     78
An approach That Involves High Management and Employee Participation     79
The role of External Consultants     80
The Role of the Project Director     84
The Role of the Enterprise Transformation Steering Committee     85
The Role of the Project Sponsor     87
Dispelling Myths About Business Transformation and Process Management     90
Analyzing the Status Quo     97
How to Analyze the "As Is" Business Processes     99
Establish the Team     99
Research Customer Needs and Expectations     109
Select Issue and Process     121
Define/Design the Process     126
Establish Standards and Design Performance Measures     139
Implement Processes, Standards, Measures     153
Confirm Process/Issue Focus     160
Set Improvement Objectives and Schedule     164
Continuous Innovation - by Problem Solving     169
How to Improve the Business Processes Creatively     171
Detail Causes     171
Gathering Data on Root Causes and Analyze     174
Select Root Cause to Eliminate/Investigate     179
Formulate Alternative Solutions     181
Evaluate and Select Best Solution     182
Investigate and Validate the Solution     184
Document Solutions     187
Implement Solutions     190
Confirm Improvement and Continuously Monitor     193
Engaging the People - Sustaining Innovation     195
Managing Continuious Innovation Teams     195
Effective Teams     196
Effective Meetings     202
First team Meetings     214
Facilitator's Role in Getting Results     217
Documentation Control     219
Integrated Enterprise: Integrated Thinking     222
Sustaining Innovation Through a Higher Purpose     231
How Do We Foster Innovation in Teams and Avoid the Innovation Killer     231
Zero-Gravity Thinking from the Outside     233
Higher Performance Through a Higher Purpose     237
Management Tools
Brainstorming     249
Voting Rules     251
Ranking Methods     253
Customer Map     258
Statistics 101: Introduction to Concepts     260
Pareto Chart     266
Tree Diagram (Perspective Chart)     269
Process Flow Diagram     272
Process Analysis Measures     279
Cause and Effect (Fishbone) Diagram     281
Procedure Writing Guidelines     286
Process Auditing Approach     308
Training Approaches     314
Gantt Charts      319
Affinity Diagram     323
Collection of Existing Data     325
Surveys: Writing Questionnaires     326
Experts and Focus Group Research     332
Quality Function Deployment     334
Relationship Diagram     338
Performance Tracking Charts     341
Process Capability Study     345
Statistical Process Control     351
Measurement System Error     368
Work Flow Diagram     374
Force Field Analysis     377
Design of Experiments     380
Afterword: Theoretical Underpinnings of Enterprise Innovation     391
Bibliography     409
Index     417
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