SVA: The next generation SLA

SVA: The next generation SLA

by Ernie Zibert
     
 

A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

See more details below

Overview

A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

Product Details

ISBN-13:
2940045687409
Publisher:
Ernie Zibert
Publication date:
02/11/2014
Sold by:
Smashwords
Format:
NOOK Book
Sales rank:
676,487
File size:
0 MB

Related Subjects

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >