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System Center Configuration Manager (SCCM) 2007 Unleashed


This book is your most complete source for in-depth information about Microsoft System Center Configuration Manager 2007!

System Center Configuration Manager 2007 Unleashed is a comprehensive guide to System Center Configuration Manager (ConfigMgr) 2007. ConfigMgr 2007 helps you manage servers and desktops, integrates SMS 2003 “feature pack” functionality, and adds new capabilities. It enables you to assess, deploy, and update servers, clients, and devices across physical, ...

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System Center Configuration Manager (SCCM) 2007 Unleashed

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This book is your most complete source for in-depth information about Microsoft System Center Configuration Manager 2007!

System Center Configuration Manager 2007 Unleashed is a comprehensive guide to System Center Configuration Manager (ConfigMgr) 2007. ConfigMgr 2007 helps you manage servers and desktops, integrates SMS 2003 “feature pack” functionality, and adds new capabilities. It enables you to assess, deploy, and update servers, clients, and devices across physical, virtual, distributed, and mobile environments, including clients that connect only over the Internet. This book guides you through designing, deploying, and configuring ConfigMgr 2007 with detailed information on topics such as capacity planning, security, site design and hierarchy planning, server placement, discovery, native mode, and using Windows Server 2008. You will learn how to tackle challenges such as setting up DCM and OSD, customizing inventory, creating queries and using query results, and configuring asset intelligence.

Detailed information on how to…

• Understand how ConfigMgr works

• Plan your ConfigMgr deployment

• Manage Windows Management Instrumentation (WMI)

• Architect for performance

• Install or migrate to ConfigMgr 2007 with Windows 2003 or Windows 2008

• Discover and manage clients

• Create and distribute packages

• Understand patch and compliance management

• Create queries

• Use reports

• Deploy operating systems

• Secure ConfigMgr 2007

• Perform site maintenance

• Back up ConfigMgr components

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Product Details

  • ISBN-13: 9780672330230
  • Publisher: Sams
  • Publication date: 8/6/2009
  • Series: Unleashed Series
  • Pages: 1224
  • Sales rank: 1,444,223
  • Product dimensions: 7.00 (w) x 9.00 (h) x 2.10 (d)

Meet the Author

Kerrie Meyler, MVP, is the lead author of Microsoft Operations Manager 2005 Unleashed and System Center Operations Manager 2007 Unleashed (Sams Publishing). She is an independent consultant and trainer with over 15 years of Information Technology experience. Kerrie was responsible for evangelizing SMS while a Sr. Technology Specialist at Microsoft, and has presented on System Center technologies at TechEd and MMS.

Byron Holt, an IT professional for over 15 years, has been a lead SMS and Configuration Manager engineer for several Global 5000 corporations and was part of the Active Directory and Enterprise Manageability support teams while working at Microsoft. Byron’s experience includes software development, security architecture, and systems management. Byron currently works for McAfee, in the security engineering team.

Greg Ramsey, Configuration Manager MVP, has worked with SMS and desktop deployment since 1998. He currently works for Dell, Inc., as a ConfigMgr administrator, and previously was a sergeant in the United States Marine Corps. Greg is a columnist for, cofounder of the Ohio SMS User Group and Central Texas Systems Management User Group, and creator of SMSView. Greg previously coauthored SMS 2003 Recipes: A Problem-Solution Approach (Apress, 2006).

About the Contributors

Jason Sandys, a Senior Consultant at Catapult Systems, has over 10 years of experience in development and systems management. Jason concentrates on implementing and supporting Microsoft-centric solutions for a wide variety of customers, focusing primarily on Configuration Manager and Operations Manager. Jason presented at MMS and TechEd in 2009 on ConfigMgr native mode.

Cameron Fuller, MVP, is a Managing Consultant for Catapult Systems, an IT consulting company and Microsoft Gold Certified Partner. He focuses on management solutions, with 15 years of infrastructure experience. Cameron is the coauthor of Microsoft Operations Manager 2005 Unleashed and System Center Operations Manager 2007 Unleashed.

Anthony Puca, MVP, is a Senior Solution Architect for EMC, a Global System Integrator and Gold Certified Partner focused on information infrastructure. Anthony concentrates on management technologies, and presents frequently on System Center management technologies.

Peter Zerger, MVP, is a consulting partner with AKOS Technology Services. He has 10 years of experience in the IT industry. Pete is webmaster of System Center Central (http://, a popular community site focusing on the Microsoft System Center suite.

Jannes Alink, ConfigMgr consultant, works at Inovativ, a European consultancy with a dedicated focus on the System Center family. Jannes began as a support engineer and now consults in infrastructure management with System Center, with a primary focus on SMS 2003 and Configuration Manager 2007.

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Table of Contents

Foreword xxi

Introduction 1

Part I: Configuration Management Overview and Concepts 2

Part II: Planning, Design, and Installation 2

Part III: Configuration Manager Operations 2

Part IV: Administering Configuration Manager 2007 3

Part V: Appendixes 3

Part I: Configuration Management Overview and Concepts

Chapter 1 Configuration Management Basics 7

Ten Reasons to Use Configuration Manager 8

The Evolution of Systems Management 9

Hurdles in the Distributed Enterprise 10

The Automation Challenge 10

Configuration “Shift and Drift” 11

Lack of Security and Control 11

Timeliness of Asset Data 12

Lack of Automation and Enforcement 12

Proliferation of Virtualization 13

Lack of Process Consistency 13

The Bottom Line 14

Systems Management Defined 14

Microsoft’s Strategy for Service Management 15

Microsoft’s Dynamic Systems Initiative 16

IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) 19

Service Management Mastery: ISO 20000 24

Optimizing Your Infrastructure 25

Bridging the Systems Management Gap 29

Central Control in the Distributed Enterprise 30

Automation and Control 32

Securing Systems 34

Visibility 35

Overview of Microsoft System Center 39

Reporting in System Center 39

Operations Management 40

System Center Essentials 41

Service Manager: A Complete Service Desk Solution 41

Protecting Data 43

Capacity Planning 44

Virtual Machine Management 44

The Value Proposition of Configuration Manager 2007 45

Summary 46

Chapter 2 Configuration Manager 2007 Overview 47

The History of Configuration Manager 47

The Earliest Versions 47

Systems Management Server 1.2 48

Systems Management Server 2.0 48

SMS 2003 50

SMS 2003 Service Packs and R2 52

Configuration Manager 2007 53

Configuration Manager Technology and Terminology 56

Site Servers 56

Site Systems 58

Site Hierarchy 60

Configuration Manager Client 60

Inventory 61

Configuration Manager Console 64

Collections 66

Discovery 67

Software Metering 67

Packages 68

Advertisements 68

Distribution Points 69

Senders 69

Addresses 69


Task Sequences 70

Status System 71

Desired Configuration Management 71

Network Access Protection 72

Reporting 73

Security 74

Key Concepts 75

Standardization. 75

Remote Management 76

Software Distribution 76

Minimizing Impact on the Network Infrastructure 77

What’s New in ConfigMgr 2007 80

Branch Distribution Points 80

Software Update Point 80

Fallback Status Point 82

PXE Service Point 82

Other Site Systems 82

Operating System Deployment 83

Asset Intelligence 83

Device Management 83

Internet-Based Client Management 85

DCM and NAP 85

SQL Support 85

Client Support 86

Feature Dependencies 86

Summary 88

Chapter 3 Looking Inside Configuration Manager 89

Design Concepts 90

Active Directory Integration 91

Schema Extensions 93

Benefits of Extending Active Directory 102

Configuration Manager and WMI 104

WMI Feature Set and Architecture 104

Managing WMI 108

Inside the WMI Object Model 113

Looking Inside the CIMV2 Namespace 116

The Root\CCM Namespace 125

Hardware Inventory Through WMI 126

The Configuration Manager Client WMI Namespace 129

WMI on Configuration Manager Servers 134

Components and Communications 139

Inside the ConfigMgr Database 149

SQL Access to the Database 150

Using SQL Server Management Studio 150

Status Messages and Logs 156

Example: Joining a Site to a New Parent 159

Viewing Intersite Replication 168

Summary 172

Part II: Planning, Design, and Installation

Chapter 4 Configuration Manager Solution Design 175

MSF Process Phases for Configuration Manager 175

Envisioning the Solution. 176

Assessing the Current Environment 177

Envisioning the Network Infrastructure 177

Envisioning the Solution Architecture 178

Envisioning Server Architecture 179

Envisioning Client Architecture 179

Licensing Requirements 179

Training Requirements 182

Planning for Implementation 183

Planning the Proof of Concept 184

Planning the Pilot 185

Planning for Implementation 186

Developing the Solution Architecture 186

Developing the Network Infrastructure 189

Extending the Schema 191

Secondary Site Considerations 192

Site Modes 193

Configuration Manager 2007 Roles 193

Developing the Server Architecture 201

Capacity Planning. 207

Site Boundaries 210

Roaming. 211

Site Design 213

Client Architecture 216

Multilanguage Scenarios 218

Testing 221

Stabilizing During the Pilot 223

Deploying 225

Summary 226

Chapter 5 Network Design 227

Configuration Manager Network Communications 228

Intrasite Server Communications 228

Client-to-Server Communications 234

Site-to-Site Communications 251

Fast Networks and Slow Networks 262

Use of BITS 263

BITS Versions for Configuration Manager Clients 265

Modifying BITS Functionality Through Group Policy 266

Modifying BITS Functionality Within Configuration Manager 267

Comparative Advantages of Group Policy and ConfigMgr Settings for BITS. 267

Other BITS Features 269

Enabling a Distribution Point for BITS 269

Server Placement 269

Disconnected Users and Sometimes-Connected Users 271

Network Discovery 272

Discovering Network Topology 274

Topology and Client Discovery 275

Discovering Topology, Client, and Client Operating Systems 276

Using Subnets in Configuration Manager 277

Troubleshooting Configuration Manager Network Issues 277

Network Configuration Issues 278

Basic Connectivity Problems 279

Name Resolution Issues 279

Blocked or Unresponsive Ports 280

Timeout Issues 282

Identifying Network Issues Affecting Configuration Manager 282

Summary 290

Chapter 6 Architecture Design Planning 291

Hierarchy Planning 293

About Sites 293

Primary Sites Versus Secondary Sites 295

Planning Your Hierarchy Structure 296

Site Planning 299

Site Servers and Site Systems Planning 299

Planning Site Boundaries 306

Planning for Site Security Modes 306

Software Update Planning 307

Software Updates Solution Planning 307

Software Updates Architecture 309

Device Management Planning 312

Windows CE Operating Systems 313

Communicating with Site Systems 314

Installing Client Software 315

Configuring Client Agent Settings 317

Planning for Internet-Based Clients 318

Choosing a Solution for Internet-Based Clients 318

IBCM Features and Requirements 319

Deploying Servers to Support Internet-Based Clients 320

Certificate Requirements Planning 323

About PKI 324

Planning to Use PKI with Configuration Manager 324

Windows Server 2008 Planning 326

Operating System Deployment Planning 328

Planning for Wake On LAN 330

Out of Band (OOB) Management Planning 331

Summary 333

Chapter 7 Testing and Stabilizing 335

Proving the Concepts 337

Building the Proof of Concept Environment 338

Testing in the POC Phase 347

POC Exit Criteria and Deliverables 350

Pilot Phase 355

Results and Adjustments 357

Customizing the Solution 357

Summary 358

Chapter 8 Installing Configuration Manager 2007 359

Pre-Installation 360

Windows Components 361

SQL Server 362

Windows Server Update Services 363

The Prerequisite Checker 363

Site Installation 363

Installing ConfigMgr 364

Installing a ConfigMgr Service Pack 374

Installing ConfigMgr 2007 R2 378

Configuring Site Properties 380

Installing Site Systems 390

New Site System Server Wizard 401

New Site System Server Share Wizard 401

Using Replicas and Offloading Site Roles 403

Configuring Site Boundaries 415

Multisite Configuration 417

Configuring Addresses 417

Configuring Senders 420

Attaching to Parent 421

Installing Child Primary Sites 422

Installing Secondary Sites 422

Troubleshooting Secondary Site Installation 424

Transfer Site Settings Wizard 426

Copy Packages Wizard 428

Preload Package Tool 429

Troubleshooting Site Installation 429

ConfigMgr Service Manager 429

Summary 431

Chapter 9 Migrating to Configuration Manager 2007 433

Planning Your Migration from SMS 2003 433

Planning Hierarchy Changes During Migration 435

Conducting an In-place Upgrade 435

Feature Packs 436

Upgrade Prerequisites 436

Running the Prerequisite Checker 437

Upgrading SQL Server 442

Database Upgrade Tips and Tricks 445

Upgrading a Primary Site 447

Upgrading Secondary Sites 453

Upgrading SMS 2003 Clients 455

Post-Upgrade Considerations 457

Migrating WSUS to Configuration Manager 458

Side-by-Side Migrations 459

Migrating Site Boundaries 460

Migrating Clients 460

Migrating SMS Database Objects 462

Migrating Hardware Inventory Customizations 462

Interoperability Considerations 463

Troubleshooting Upgrade Issues 463

Summary 464

Part III: Configuration Manager Operations

Chapter 10 The Configuration Manager Console 467

Using Microsoft Management Console 3.0 467

Touring the Console 468

New Console Features 469

Console Nodes 473

Console Keystrokes 477

Launching Reports 478

Console Deployment 482

Supported Platforms 482

Prerequisites 483

Installation Using the Configuration Manager Setup Wizard 483

Unattended Console Installation 490

Customizing the Console 491

Security Considerations 497

Configuring Required DCOM Permissions for the ConfigMgr Console 497

Verifying and Configuring WMI Permissions 498

Configuration Manager Service Manager 500

Starting the Configuration Manager Service Manager 500

Using the Configuration Manager Service Manager 500

Troubleshooting Console Issues 501

Enable Verbose Logging 501

Common Issues 502

Summary 505

Chapter 11 Related Technologies and References 507

PKI Management References 508

Cryptography Basics 508

How SSL Works 511

Establishing a PKI 512

Certificate Templates 516

Certificate Validation 517

Deploying Certificates 517

Certificate and PKI References 519

Network Access Protection in Windows Server 2008 519

NPS Overview in Windows Server 2008 520

ConfigMgr NAP Policies 521

ConfigMgr NAP Evaluation 522

NAP Health State 523

Windows Imaging and Image Management 524

New PC Scenario 525

Refresh PC Scenario 525

Replace PC Scenario 526

ImageX 527

File Versus Sector Imaging 528

Boot Images 529

Driver Injection 530

Image Capture 531

Windows Deployment Integration 533

AMT and vPro 534

Summary 537

Chapter 12 Client Management 539

Configuring the Management Point 540

Configuring Client Agents 541

Hardware Inventory 542

Modifying the SMS_Def.mof File 545

Software Inventory 546

Advertised Programs 549

Computer Client 550

Desired Configuration Management 553

Mobile Devices 553

Remote Tools 554

Network Access Protection 556

Software Metering 557

Software Updates 559

Client Discovery 560

Active Directory System Group Discovery 561

Active Directory Security Group Discovery 562

Active Directory System Discovery 562

Active Directory User Discovery 562

Heartbeat Discovery 564

Network Discovery 564

Client Deployment 567

Command-Line Properties 567

Manual Installation 569

Client Push Installation 570

Client Push Installation Wizard 572

Client Installation in Image Deployment 574

Software Update Point Client Installation 574

Client Uninstall 575

Client Upgrade 575

Client Patches 576

Client Troubleshooting 576

General Scenarios 576

Online Assistance 577

Conflicting Hardware IDs 579

ConfigMgr Toolkit 579

General Troubleshooting Information 581

The ConfigMgr Client Agent 582

Out of Band Management 584

Fallback Status Point 584

Client Approval 585

Summary 585

Chapter 13 Creating Packages 587

The Case for ConfigMgr Software Packaging 588

Automated Deployment 589

Consistency 589

Targeted Deployment 589

Software Removal 590

Software Package Reuse 590

Comparing GPO-based Software Distribution

to ConfigMgr Software Distribution 590

About Packages, Programs, Collections,

Distribution Points, and Advertisements 592

Packages 593

Programs 593

Collections 594

Distribution Points 594

Advertisements 595

How These Combine 595

Creating a Package 596

OpsMgr Client 597

Forefront Client 620

Custom Packages 626

Integrating Virtual Applications 627

What Is SoftGrid? 627

Activating Application Virtualization in ConfigMgr 2007 R2 629

Creating Adobe Reader as a Virtual Application in ConfigMgr R2 631

Avoiding Common ConfigMgr Software Packaging Issues 636

Program and Package Properties 637

Testing, Testing, Testing 637

Summary 638

Chapter 14 Distributing Packages 639

About Queries 639

Creating Collections 641

Static Collections 642

Dynamic Collections 649

Subcollections 657

Using Distribution Points 666

Standard Distribution Points 667

Protected Distribution Points 672

Branch Distribution Points 674

Advertised Programs Client Agent 677

Creating Advertisements 678

Forefront Advertisement 679

OpsMgr Advertisement 686

Distributing Adobe Reader as a Virtual Application in ConfigMgr R2 692

Troubleshooting ConfigMgr Software Distribution Issues 702

Start Simple 702

Checking Status 702

Summary 703

Chapter 15 Patch Management 705

Planning Your Software Updates Strategy 706

Software Update Options in Microsoft Products 708

The Windows Update Agent 708

The SMS Inventory Tool for Microsoft Updates 708

Standalone WSUS 709

Configuration Manager 2007 709

Preparing for Software Updates 710

Software Updates Prerequisites 710

Creating Software Update Points 712

Synchronization Process 718

Agent Configuration 719

Group Policy Settings 721

Software Updates Process 722

Putting It All Together–A Quick-Start Example 727

Update Repository 728

Update Lists 731

Deployment Templates 733

Update Deployments 736

Deployment Packages 738

Creating and Managing Deployments 740

A Recommended Approach 740

A Few Best Practices 743

Maintenance Windows 744

SMS 2003 Clients 747

Native Mode and Software Updates 749

Using Wake On LAN Capability 751

WOL Prerequisites 751

Two Types of WOL 752

Configuring WOL 753

Using WOL 754

Using NAP to Protect Your Network 754

NAP Prerequisites 755

Agent Settings 755

System Health 756

Client Compliance 758

Remediation 760

Troubleshooting Software Updates 760

Monitoring Software Updates 761

WSUS and SUP 762

Downloading Updates 762

Client Update Scanning and Deployment 763

Summary 764

Chapter 16 Desired Configuration Management 765

Configuring Desired Configuration Management 767

Configurations 769

Configuration Items 769

Configuration Baselines 772

Creating and Modifying Configurations 777

Console Authoring 777

External Authoring 797

Authoring with CP Studio 798

DCM Strategies 800

Reporting 801

On-demand Results 802

Alerting 802

Remediation 803

Troubleshooting 805

Summary 808

Chapter 17 Configuration Manager Queries 809

Viewing Queries and Query Results 809

Creating Queries 811

The Query Language 811

Objects, Classes, and Attributes 812

ConfigMgr Query Builder 814

Criterion Type, Operators, and Values 819

Advanced Queries 821

Example: Querying for Systems with a Hardware

Scan in the Last 30 Days 823

Example: Querying for Systems Discovered Since Midnight 823

Relationships, Operations, and Joins 824

Querying Discovery Data 824

Querying Inventory Data 825

Using Query Results 826

Exporting Query Results to a Text File 826

Importing and Exporting Queries Between Sites 827

Creating a Collection Based on Query Results 827

Status Message Queries 828

Summary 830

Chapter 18 Reporting 831

ConfigMgr Classic Reports Versus SQL Reporting Services 832

Reporting Configuration 834

Configuring the Reporting Point for Classic Reporting 835

Configuring the Reporting Services Point for SRS Reporting 837

Copying ConfigMgr Classic Reports to SQL Reporting Services 839

Report Categories 842

Console Reporting Links 844

Relational Database Concepts 844

Available Reports and Use Cases 847

Reporting on Inventory and Discovery Data 848

Reporting on Sites 856

Reporting on Configuration Manager Operations 857

Client Status Reporting 865

Asset Intelligence 868

Reporting on Application Compatibility 873

Dashboards 875

Customizing Configuration Manager Reports 876

Customizing Report Layout and Display 878

Customizing Report Data Selection 879

Reporting on Custom Data 884

Creating New Reports 894

Creating Classic Reports 894

Creating SQL Reporting Services Reports 896

Creating SQL Reporting Services Subscriptions 898

Troubleshooting 900

Summary 902

Chapter 19 Operating System Deployment 903

Tools Overview 904

Sysprep 904

User State Migration Tool 905

Microsoft Deployment Toolkit 905

Windows Automated Installation Kit 906

ImageX 906

System Image Manager 907

Windows PE 907

What Works Best for You 908

OSD Scenarios 908

Imaging Goals 909

Hardware Considerations 913

Site Systems 915

Distribution Points 916

PXE Service Point 918

State Migration Point 921

Boot Images 922

PXE Booting 922

Removable Media 922

Using a Distribution Point 924

Incorporating Windows PE 925

Computer Associations 925

Recovery 926

Unknown Computer Support 928

Operating System Install Packages and Image Packages 930

Automated Image Creation and Capture 931

Manual Image Creation 935

Image Deployment 937

User State Migration 940

Task Sequences 942

Variables 943

Task Conditions and Grouping 944

Tasks 947

Custom Commands 960

Task Sequence Targeting 960

Change Control and Portability 962

Customizing Task Sequences 963

Tips and Techniques 963

Confirm Packages Are Available 964

Control PXE Network Boots 964

Don’t Add Unnecessary Windows XP Drivers 964

Conflicting Hardware IDs 965

Test Task Sequences 965

Beware the Überbug 965

Test Thoroughly 966

Drivers 966

Drivers in the Image 969

Drivers After the Image 970

Post Deployment Tasks 971

ConfigMgr Software Deployment 971

Group Policy 971

Troubleshooting 972

Operating System Deployment Home Page 972

Check Advertisement Status 972

The Smsts.log File 972

Status Reports 973

Command Line Support 974

Native Mode 974

Upgrading from SMS 2003 976

Summary 977

Part IV: Administering Configuration Manager 2007

Chapter 20 Security and Delegation in Configuration Manager 2007 981

Basic Security Concepts 983

Securing Administrative Access to Configuration Manager 987

Administrative Access at the Operating System Level 989

Administrative Access Within Configuration Manager 996

Security for Remote Administration 1003

Auditing Configuration Manager Administration 1003

SQL Server Administrative Security 1003

Securing the Configuration Manager Infrastructure 1004

Building Security into Your Hierarchy 1004

Securing Site Systems 1007

Securing Configuration Manager Communications 1015

Securing Configuration Manager Accounts 1019

Securing Service Dependencies for Configuration Manager 1026

Securing Configuration Manager Reporting 1027

Securing Configuration Manager Operations 1029

Best Practices for Configuration Manager Administration 1029

Operational Security for Software Distribution 1030

Operational Security for Operating System Deployment 1032

Operational Security for Remote Tools Administration 1032

Operational Security for Configuration Manager Inventory 1033

Operational Security for Mobile Device Management 1034

Summary 1035

Chapter 21 Backup, Recovery, and Maintenance 1037

Site and SQL Server Backups 1037

Backing Up ConfigMgr 1037

Restoring ConfigMgr Backups 1041

Using Back Up and Restore to Migrate

to New Environments 1048

Site Maintenance 1049

Site Maintenance Tasks 1049

Data Discovery Record (DDR) Retention 1055

Obsolete Records 1060

Database Maintenance 1062

Making the Status Message System Work for You 1065

Maintaining Status Data 1070

Status Filter Rules 1070

Monitoring Configuration Manager with Operations Manager 1073

Services and Descriptions 1073

Summary 1075

Part V: Appendixes

Appendix A Configuration Manager Log Files 1079

Related Documentation 1079

Enabling Logging 1080

Debug and Verbose Logging 1080

Using ConfigMgr Service Manager 1080

SQL Logging 1081

NAL Logging 1081

Reporting Point Logging 1081

ConfigMgr Setup Logs 1082

Client Log Files 1082

Site Server Log Files 1084

Backup Log Files 1086

Management Point Log Files 1086

Admin User Interface Log Files 1087

Mobile Device Log Files 1087

Mobile Device Management Log Files 1087

Mobile Device Management Client Logs 1088

OSD Log Files 1089

Multicast for OSD Log Files 1091

Network Access Protection Log Files 1092

Desired Configuration Management Log Files 1093

Wake On LAN Log Files 1094

Software Updates Log Files 1094

Software Updates Site Server Log Files 1094

Software Updates Client Computer Log Files 1095

WSUS Server Log Files 1096

Windows Update Agent Log File 1097

Out of Band Management Log Files 1097

Out of Band Service Point Log Files 1097

Out of Band Management Console Log File 1098

Out of Band Management Computer Log File 1098

Appendix B Reference URLs 1099

General Resources 1099

More Specific Information 1103

Blogs 1107

The System Center Family 1109

Public Forums 1110

Free Utilities 1111

Other Utilities 1113

Index 1115

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