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Ships from: Brownstown, MI
Usually ships in 1-2 business days
Eases the transition from classroom to office with real-life activities and helps students develop decision-making skills with priority-setting and human relations exercises. Covers every aspect of office management, including safety and security, nonverbal and intercultural communication, proofreading, word processing, appointment scheduling, mail and records management, meeting and conferences, employee evaluation, and more. A vital reference for secretaries and office managers.
PART I. PLANNING AND ORGANIZING.
1. Company Image.
2. Time Management.
3. Safety and Security.
4. Sources of Information.
PART II. WRITTEN COMMUNICATION FORMATS.
5. Letters and Memorandums.
7. Business Reports.
8. Other Types of Written Communication.
PART III. ADDITIONAL WRITTEN COMMUNICATION CONSIDERATIONS.
9. Design and Use of Office Forms.
10. Message Composition.
11. Proofreading and Editing.
12. Word Processing and Microcomputer Equipment.
PART IV. ORAL AND NONVERBAL COMMUNICATION.
13. Telephone Techniques.
14. Scheduling Appointments.
15. Receiving Visitors.
16. Nonverbal and Intercultural Communication.
PART V. MAIL MANAGEMENT.
17. Incoming Mail.
18. Outgoing Mail.
PART VI. RECORDS CREATION AND MANAGEMENT.
19. Reprographics Processes.
20. Records Management.
PART VII. OTHER OFFICE ACTIVITIES.
21. Business Travel.
22. Meeting and Conferences.
23. Financial Activities.
PART VIII. PREPARATION FOR CONTINUED OFFICE SUCCESS.
24. Evaluation of Employee Performance.
25. Professional Growth and Development.
26. The Job Application Process.