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“Do you find yourself reading books that just ‘make sense,’ so you end up reading the entire book but not doing any of it? Don’t let that happen with this book. The ‘tools’ Steve presents in this book work great. We’ve been using them for over a year at EA Canada with dramatic improvements in onboarding time and knowledge transfer. Here's the key: when you find a tool in the book that sounds perfect for your situation, stop reading and actually use the tool at least once before you resume reading.”
–Jerry Bowerman, vice president, chief operating officer, Electronic Arts Canada
FROM BLAH, BLAH TO AHA!
Breakthrough Knowledge Transfer Techniques for Every Professional!
No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there’s a comprehensive how-to manual for effective knowledge transfer: Teach What You Know.
Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study.
Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers. You’ll learn how to
PrefacePreface
This book is the first comprehensive how-to manual for knowledge transfer. It gives subject matter experts a set of practical tools to organize their experience into manageable chunks, teach that material, and then make sure that the information was received as intended. The content stems from my experiences delivering a workshop I developed more than 15 years ago to help engineers at Microsoft communicate with and teach each other in a fast paced, no-nonsense business environment. That means there is no fluff, just straightforward, get-it-done advice that has been tested and refined in the real world.
The ideas have been further customized for many major organizations including Microsoft, Intel, Nike, Nordstrom, Hewlett-Packard, Boeing, Standard Insurance, U.S. Army, U.S. Air Force and U.S. Coast Guard, Food Services of America, Electronic Arts, Phelps Dodge, Southern Company, and others. The concepts have been honed in a variety of industries, roles, and work environments, including software development, IT, government/military, call centers, manufacturing, engineering, research, biotech, sales organizations, social services, mining, project management, unions, and many small businesses. In each situation the issues are basically the same; people with experience need to teach their co-workers how to get things done.
The degree to which this transfer of knowledge goes smoothly can have a tremendous impact on the transitions that employees face every day. Whether orienting a new employee, recovering from a reorganization, rolling out new technology, merging with another company, or preparing to retire, people run into situations where they're either teaching what they know or learning from their co-workers. Everyone benefits from clear, concise, and productive communication. This book sets a standard that anyone can follow.
ABOUT THE AUTHOR XV
PREFACE XVII
ACKNOWLEDGEMENTS XIX
INTRODUCTION 1
CHAPTER 1 ROLES IN PEER MENTORING 19
CHAPTER 2 MANAGING TIME AND COMMUNICATION 45
CHAPTER 3 FOCUSING ON THE MOST IMPORTANT INFORMATION 79
CHAPTER 4 DEVELOPING A TRAINING PLAN 103
CHAPTER 5 TEACHING WHAT YOU KNOW 125
CHAPTER 6 LEVERAGING LEARNING STYLES 155
CHAPTER 7 ASSESSING KNOWLEDGE TRANSFER 179
CHAPTER 8 GIVING AND GETTING PEER-APPROPRIATE FEEDBACK 203
CHAPTER 9 PEER MENTORING FROM A DISTANCE 223
CHAPTER 10 PEER MENTORING IN PRACTICE 241
APPENDIX A PEER MENTORING TOOLS AT A GLANCE 267
APPENDIX B SAMPLE TRAINING PLANS 269
INDEX 281
Overview
“Do you find yourself reading books that just ‘make sense,’ so you end up reading the entire book but not doing any of it? Don’t let that happen with this book. The ‘tools’ Steve presents in this book work great. We’ve been using them for over a year at EA Canada with dramatic improvements in onboarding time and knowledge transfer. Here's the key: when you find a tool in the book that sounds perfect for your situation, stop reading and actually use the tool at least once before you resume reading.”
–Jerry Bowerman, vice president, chief operating ...