Team Power : Managing Human Resources in the Hospitality Industry / Edition 1

Team Power : Managing Human Resources in the Hospitality Industry / Edition 1

by Noel C. Cullen
     
 

ISBN-10: 0130209465

ISBN-13: 9780130209467

Pub. Date: 12/29/2000

Publisher: Prentice Hall

In today's quality-driven hospitality workplace, practices that encourage greater employee performance have become integrated into the way a hotel, restaurant, resort, or any other form of hospitality service organization does business.

In order to succeed, and successfully grow, hospitality organizations are refocusing traditional approaches to "managing people.

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Overview

In today's quality-driven hospitality workplace, practices that encourage greater employee performance have become integrated into the way a hotel, restaurant, resort, or any other form of hospitality service organization does business.

In order to succeed, and successfully grow, hospitality organizations are refocusing traditional approaches to "managing people." This refocus is necessitated by what has been referred to as the "paradigm shift" of hospitality human resource management.

This paradigm shift is driven forward by forces outside of the hospitality industry. They include new designs for flatter organizations, more information sharing, the concept of empowerment, new training and induction models, and the changed expectations of employees. However, and most importantly, it is driven by the concept of "king customer" upon which much of the quality management movement is based. Teamwork is the bedrock upon which all these concepts are based.

Teamwork has become the dominant form of organizational design. The need to learn to become an effective team player and, indeed, becoming a team leader is critical to successful teamwork. Team Power explores the modern approach to leadership—a new approach that requires traditional "personnel managers" to think in a different way.

  • Total Quality Management and the "Paradigm Shift"
  • Human resource planning—organizing, coaching, and championing
  • Key aspects of labor law
  • Building successful teams
  • Empowerment and job enrichment
  • Developing a positive team and work climate
  • Respect, corporate culture, and diversity
  • Motivation and elements of leadership
  • Change: a step-by-step approach
  • Recruitment and selection—avoiding discrimination in the hiring process
  • Approaches to discipline
  • Preventing sexual harassment in the workplace
  • Problem solving and decision making
  • Compensation, benefits and labor costs, and employment regulations

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Product Details

ISBN-13:
9780130209467
Publisher:
Prentice Hall
Publication date:
12/29/2000
Edition description:
New Edition
Pages:
361
Product dimensions:
6.94(w) x 9.36(h) x 0.78(d)

Table of Contents

1. Introduction.

2. Human Resources Planning: Towards Teamwork.

3. From Scientific Management to Team Building: A Historical Perspective.

4. Teamwork.

5. Creating a Vision and Building Superior Teams.

6. Total Quality Management.

7. Motivation.

8. Leadership.

9. Change.

10. Recruitment and Selection.

11. Reducing Team Member Turnover.

12. Training.

13. Understanding Human Behaviors.

14. Discipline.

15. Performance Appraisals.

16. Problem Solving and Decision Making.

17. Compensation, Benefits, and Labor Costs.

18. Communication.

19. Utilizing Time.

20. Preparing for Success.

21. Essential Employment Regulations.

Glossary of Terms.

Bibliography.

Index.

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